Case Management Supervisor

Why work at Greenwich House?

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org.

Heights and Hills, an affiliate of Greenwich House, is a community-based agency providing services to Brooklyn's older adults and their families for over 50 years, has an opening for a qualified, committed MSW to work full-time in our Case Management program. Our mission, to promote successful aging in the community, is guided by the beliefs that older adults are assets to their communities; are entitled to live as independently as possible, with dignity and choice; and that professionally delivered home and community-based services for older people are essential. We serve homebound older adults and their families in 18 Brooklyn neighborhoods.

The Opportunity

The Case Management Supervisors report to the Case Management Program Director. As one of three Supervisors, each is responsible for overseeing the day-to-day operations of the Case Management Program, providing supervision and support to Case Managers, monitoring service quality and documentation, and ensuring program goals and agency standards are met.

The Supervisors keep the Program Director informed of staff needs, morale, operational issues, and program effectiveness. They also collaborate on program planning, quality improvement, staff development, and represent the agency in community partnerships and interagency meetings.

This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission-driven organization making a lasting impact in New York City.

Responsibilities

• With the other Case Management Supervisors, oversee management of Department for the Aging funded Case Management program
• Supervise five case managers in their daily work
• Work with Case Management Program Director and Intake Coordinator to assign cases
• Review case records of case management staff for DFTA standards compliance and clinical appropriateness
• Work with other supervisory staff and Case Management Program Director to identify staff needs and develop in-service trainings to meet those needs
• Supervise and coordinate activities of student interns
• Represent the agency at community meetings
• Reach out to community leaders, community organizations and service providers to make them aware of Heights and Hills services, as well as to identify those in need of services and identify gaps in service in the community
• Forge community partnerships to enhance the life of seniors in the community
• Work with the Case Management Director and other staff on special projects
• Compile statistics, prepare reports, keep attendance and other required records
• Perform other duties as required

What You’ll Bring

• LMSW or LCSW with two years of experience working with the elderly
• Have an awareness of the biological, psychological, and social aspects of aging and the impact of disabilities and illnesses on aging and the family
• Excellent organizational skills
• Strong communication skills
• Knowledge of community resources and public benefits eligibility
• Proven ability to work both independently and as part of a team
• SIFI Certified or eligible (3 yrs post Masters)
• Must be able to travel on public transportation to do community presentations and home visits with staff
• Prefer bi-lingual and cultural competency in Spanish, Chinese or Haitian Creole.
• Prefer Knowledge of Department for the Aging case management standards
• Prefer Familiarity with the Vive database

Employment Details

• Department: Case Management – Heights & Hills
• Location: Hybrid; 81 Willoughby Street, Suite 302, Brooklyn, NY 11201
• Schedule: Monday - Friday, 9:00 AM - 5:00 PM, 35 Hours weekly
• FLSA Classification: Exempt
• Employment Type: Full-time
• Reports To: Case Management Director
• Union Representation: Non-Union

Salary Range

The expected base salary for this position is $76,000 - $78,000 annually. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Benefits

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full-time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or accommodations during the application or interview process, please contact the Human Resources Department.

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full-time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.