Clinical Coordinator, Adult Services

Status: Full-Time; Exempt Status

Reports to: Clinical Program Director (with operational oversight by Clinical Program Manager, Adult Services)

Salary Range: $75,000-$85,000 DOE

Licensure Required: MSW required, LCSW preferred (or comparable licensure)

About Our House NYC

OUR HOUSE NYC is New York City's only center dedicated to grief support. We provide comprehensive, compassionate services to children, teens, and adults navigating the death of someone close—offering support groups, community education, and resources to help grievers find hope and healing.

We are a young nonprofit with ambitious goals: to build an enduring resource for grief support in our city. Our small, mission-driven team is in our first full year of operations, creating the systems, culture, and programs that will serve thousands of New Yorkers with care, consistency, and excellence.

Position Overview

The Clinical Coordinator, Adult Programs supports the day-to-day delivery of Our House NYC’s adult grief support services. This role focuses on participant coordination, group logistics, volunteer support, and program documentation. Working closely with the Clinical Program Manager, Adult Services to ensure consistent, high-quality service delivery.

This position reports formally to the Clinical Program Director and receives day-to-day operational oversight from the Clinical Program Manager, Adult Services. It does not carry supervisory authority over clinical staff, but does assist with intern and volunteer group leader onboarding, supervision and coordination as directed.

This is an excellent opportunity for a clinically trained professional who is passionate about grief support and thrives in a collaborative, community-oriented environment.

Qualifications

• MSW required; LCSW preferred (or comparable licensure)
• Minimum 1–3 years of clinical or program experience in a nonprofit, mental health, or community-based setting
• Experience with group facilitation, grief support, or bereavement preferred
• Strong organizational, communication, and relationship-building skills
• Comfort with data management systems (Airtable, or similar)
• Bilingual English/Spanish a plus

Key Responsibilities

Group Coordination & Participant Support

• Coordinate scheduling and logistics for in-person and virtual adult grief support groups
• Conduct Pre-Phone Intakes (PPIs) and support Pre-Group Appointment (PGA) scheduling
• Maintain communication with prospective and current group members, including waitlist management
• Support participant placement in appropriate groups in coordination with the Clinical Program Manager
• Provide referrals to individual therapy and community resources as clinically appropriate
• Assist with on-site group support during designated program evenings

Volunteer Group Leader Support

• Assist with Volunteer Group Leader communication, scheduling, and logistics
• Support onboarding, training and supervision for adult Volunteer Group Leaders
• Help coordinate supervision meeting materials and attendance tracking
• Contribute to volunteer appreciation and engagement initiatives

Program Operations & Data Management

• Maintain accurate program records and data entry in Airtable, and related systems
• Support organization of program materials, forms, and workflow documentation
• Assist with tracking attendance, pre-, mid-, post-, and early exit group surveys, and participant communications
• Contribute to preparation of clinical figures and narratives for Board reports as directed

Community Outreach Support

• Assist with community education workshops, outreach events, and presentations
• Support maintenance of referral partner and community organization lists
• Help coordinate logistics for community engagement activities

On-Site Grief Response (OSGR) Support

• Assist with coordination of OSGR engagements as directed by the Clinical Program Manager
• Support logistics, materials preparation, and post-engagement documentation

Team Collaboration & Administration

• Attend clinical, team, and all-staff meetings as required
• Maintain adult program calendar in coordination with the Clinical Program Manager
• Support onboarding of new volunteers and interns as directed
• Contribute to special projects and organizational initiatives as assigned

Professional Development

• Remain current on grief research, bereavement theory, and evidence-informed practices
• Participate in relevant training and continuing education opportunities
• Share knowledge and learning with the clinical team

Note on Reporting Structure: This position operates within a shared oversight model. The Clinical Program Director holds formal supervisory authority, including performance evaluation and clinical accountability. The Clinical Program Manager, Adult Services provides day-to-day operational direction, workflow guidance, and program-level coordination. This structure is designed to support the Clinical Coordinator’s professional development and integration into the adult program team.

Our House NYC is an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences.

• Flexible Time Off Policy (Unlimited PTO) – We trust our team to take the time they need to rest and recharge. Staff are encouraged to take a minimum of 15 days off annually, in addition to a week-long office closure during the winter holidays and recognized federal and state holidays.
• Hybrid Work Schedule – Typically 2–3 days per week in our New York City office, with flexibility for remote work.
• Comprehensive Health Coverage – Medical, dental, and vision plans available.
• Retirement Savings – Access to a 403(b) retirement plan.
• Public Service Loan Forgiveness (PSLF) – Eligible employer for federal student loan forgiveness programs.
• Mission-Driven Work Environment – Join a collaborative, compassionate team providing critical grief support to individuals and families.

Bilingual English/Spanish a plus