IT Help Desk Specialist

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have more than 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

BronxWorks is hiring one (1) Help Desk Specialist for the IT Program.

KEY RESPONSIBILITIES

• Provide first-level technical support to end users via phone, Zoho Desk ticketing system, email, or in-person.
• Troubleshoot and resolve hardware and software issues for desktops. laptops, printers, and other IT peripherals.
• Install, configure, and maintain operating systems and software applications.
• Collaborate with IT team members to escalate complex issues and ensure timely resolution.
• Assist in the implementation and maintenance of IT infrastructure and systems.
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides through SharePoint and the Zoho Desk ticketing system Knowledge Base.
• Conduct user training sessions on IT tools and best practices.
• Stay current with technological trends and developments to provide proactive support and recommendations.
• Manage and support Microsoft online tools such as Intune, Office 365, and SharePoint.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or related field required
• Industry certifications such as CompTIA A+ and Network + required
• 1-2 years of experience in a help desk or technical support role required
• Strong oral and written communication, time management and organizational skills
• Ability to work independently and collaboratively in a team environment

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods of time.
• Ability to occasionally lift and/or move up to 50 pounds of technical equipment.
• Ability to stand, walk, or sit for long periods.
• Ability to climb flights of stairs or ladders.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.