DEVELOPMENT OPERATIONS MANAGER

SUMMARY

The Development Operations Manager is an integral part of the Development Department and plays a critical role in meeting Signature Theatre’s fundraising goals. The Manager is primarily responsible for processing all contributions and acknowledgements, including data entry and information tracking. Additionally, this role provides research & analytics results and drives prospect management strategies for the development of program growth. This role also supports the Development Department in stewardship, solicitation, special events, and other activities. This is a full-time exempt hybrid position based at least 3 days a week at Signature Theatre’s administrative office in Arlington, VA with the option of 2 days virtual.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Data Entry and Information Tracking

Manages the processing of all gifts in our Tessitura database, which includes submitting information to the business office, setting up and processing payment plans and credited donations, and sending acknowledgements in a timely manner

Creates and distributes tracking reports for all contributions, including outstanding pledges

Works with the Finance and IT Departments to reconcile the general ledger donor accounts and exercise independent judgment to streamline processes

Serves as the lead “Power User” for Tessitura in the Development department, working closely with IT support and Tessitura Network, while responsible for maintaining clear donor records

Creates and distributes donor lists for department mailings, emails and other projects

Research, Analytics and Strategy

Manages prospect management process and leads using Tessitura database

Conducts donor research & develops briefings using various tools, to aid in cultivation and stewardship planning for individual major gifts

Analyzes donor data to determine future cultivation, solicitation and engagement plans

Provides regular reports on Campaign results & works with the team to support the projections & budgeting process

With Deputy Director of Development, develops plans & strategies for targeted broad

based solicitations based on donor constituency information

Administrative Support

Manages the expense budget for all Development programs

Works with the department to create all Development related emails using the Wordfly application, including solicitations, events, videos and more

Assists with solicitation letters and renewal calls as needed

Assists with planning and executing of special event logistics, as needed with the Donor Services Manager

Maintains inventory for department materials, including Annual Fund, and maintains donor hard files

Coordinates with the Individual Giving team for donor recognition listings

Serves as Development Department representative at fundraising and special events, both during office hours and after hours, providing assistance as needed

Assist when needed with donor VIP ticketing in Tessitura

Other duties as assigned

DIRECT REPORTS and OTHER REPORTING RELATIONSHIPS

Reports to Deputy Director of Development, Individual Giving in addition to Director of Advancement and Planning

QUALIFICATIONS

Bachelor’s Degree preferred

Highly motivated, energetic, reliable, independent self-starter

Demonstrated ability to be proactive with outstanding problem-solving skills

Highly organized with keen attention to detail and ability to prioritize multiple responsibilities

Ability to interact with staff and donors in a fast-paced environment, remaining flexible, resourceful and efficient

Excellent verbal, written and organizational skills

Maintains a high level of professionalism and confidentiality

Strong computer proficiency

Experience working with Tessitura or donor database software preferred

medical,

dental,

disability and life insurance

paid vacation

sick and parental leave

complimentary and discount tickets.