Front Desk Receptionist

The posted salary range is non-negotiable. Underrepresented groups, particularly women and people of color, have not historically benefited from traditional salary negotiations. To maintain our internal wage equity work and pay parity, and to support transparency, we will not adjust salary ranges at the job offer stage. Please take this under consideration as you are applying.

Rainier Valley Food Bank (RVFB) is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and strongly encourage applications from people of color. Your unique perspectives and experiences are valued and will contribute to our mission in support of our South Seattle community.

Reporting to the Executive Director (ED), the Front Desk Receptionist is a vital role on the RVFB team in being the first point of contact to our Community Members, visitors, donors, vendors and anyone contacting our Agency.

Roles and Responsibilities include:

• Greet Visitors and Community Members ensuring a smooth communication and collaboration.
• Manage incoming and outgoing calls and reroute direct inquiries to the appropriate department
• Maintain HUB area supplies
• Address complaints and feedback ensuring to resolve issues promptly
• Maintain a professional environment by keeping front desk area clean, inviting and well-organized contributing to the overall image of the Agency.
• Open and Close HUB area
• General Agency information email box management
• Handle a variety of administrative tasks including mail correspondence, deliveries, appointment scheduling, maintaining logs, issue temporary badges.
• Provide back up support to Office Administrator
• Provide scheduling support for Community Connectors and grocery appointments

Qualifications and Education Requirements:

• 1 – 2 years’ experience coordinating an office environment.
• Record management a plus but formal education is not required.

Required Skills:

• Basic knowledge and use of Microsoft Office 365 (Word, Excel, Outlook)
• Project management skills
• Written and verbal communication skills
• Strong efficient organizer
• Initiative taker
• De-escalation knowledge

Preferred Skills:

• Leadership skills
• Systems thinking
• Quality management
• Process management

Medical, Dental, Vision, Flexible Spending Account, Health Savings Account, 401K w/ 3% Match after 90 days of employment, Voluntary Life Insurance, Paid Time Off, Paid Holidays, Tuition Reimbursement

2nd Language preferred, not required