Bilingual Web Content & Parent Support Coordinator

NATIONAL SCHOOL CHOICE AWARENESS FOUNDATION, INC.

A FLORIDA NOT-FOR-PROFIT CORPORATION

Coordinator, Navigation Programs

The Navigation Programs Coordinator at the National School Choice Awareness Foundation (NSCAF) supports Navigate School Choice and Conoce tus Opciones Escolares (CTOE) by researching, creating, and maintaining informational resources for parents, keeping both program websites accurate and up to date, and providing bilingual (English and Spanish) support to parents through 1:1 communication. This role reports to the Director of Navigate School Choice and collaborates closely with the Senior Director of Navigation Programs.

• **To apply for this position, please submit a resume in English and a cover letter in Spanish.***

Key Responsibilities:

• Support the research and development of new guides, explainers, tools, and other information designed to help parents explore school options through both Navigate School Choice and Conoce tus Opciones Escolares.
• Maintain existing Navigate and CTOE resources to reflect evolving state and federal education policies, working closely with the Director of Navigate School Choice.
• Maintain and update myschoolchoice.com, opcionesescolares.com, and other navigation web properties, ensuring that features and information are up-to-date and fully functional for visitors.
• Answer parent questions about the school choice process, in English and Spanish, with a commitment to timely, informative, and kind responses.
• Expand and update a reference library of answers to common school choice navigation questions received by Navigate and CTOE.
• Communicate directly with parents using Navigate and CTOE resources, respond to feedback, process form submissions, and research and provide answers to submitted school choice questions.
• Support the creation of email newsletters by coordinating visual and written collateral with a content calendar.
• Track and report on website and email analytics for CTOE, such as traffic, engagement, and open and click rates, to inform content and outreach decisions.
• Other duties as assigned.

Required Qualifications & Skills

• Minimum 1 year of relevant experience in communications or digital marketing
• Bilingual fluency in English and Spanish, with native or professional-level written Spanish.
• Passion for delivering high-quality, compassionate parent support through the process of choosing a school.
• Ability to organize and maintain a large volume of written content, implementing a system to index information to quickly audit and update data.
• High degree of professionalism, superb responsiveness, and excellent writing skills in all forms of communication, in both English and Spanish.
• Curiosity about emerging trends in parent interests and the ability to research and develop resources that respond to changing trends.

About Us

The National School Choice Awareness Foundation, Inc. is a nonprofit charitable organization with the mission of improving K-12 education in the United States and supporting the academic success of all students by raising public awareness of the school options available to families, including public/district, charter, magnet, private, online, home, and non-traditional education.

Job Type: Full-time, hourly telecommuting position.

Pay: $24.00 – $26.00 per hour

Benefits:

401(k) matching

Health insurance stipend

Phone and internet stipend

Paid time off

Parental leave

Schedule: Monday through Friday

Work Location: Remote*

• While this is a remote position, we are only able to hire candidates in the following states: Alabama, California, Colorado, Florida, Massachusetts, Missouri, New Hampshire, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, or Washington.

401(k) matching

Health insurance stipend

Phone and internet stipend

Paid time off

Parental leave

Schedule: Monday through Friday

Work Location: Remote*

• While this is a remote position, we are only able to hire candidates in the following states: Alabama, California, Colorado, Florida, Massachusetts, Missouri, New Hampshire, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, or Washington.

Spanish and English