Resident Advisor (Residentla and Non-Residental)

AMAAD is seeking a dynamic individual to serve as a Resident Advisor. The Resident Advisor will collaborate with the Housing Program Manager and the Resident Advisement and Navigation Team to provide residents with individualized and specialized case management support. This role requires being a welcoming and affirming presence in the daily lives of individuals at a residential facility designed exclusively for individuals experiencing homelessness after incarceration, with the goals of reducing recidivism, improving safety and security, and facilitating effective reentry into society. The successful candidate will have strong knowledge of best practices in supporting justice-impacted individuals and integrating education and awareness for diverse community populations.

Like all AMAAD employees, the Resident Advisor should demonstrate a strong commitment to the mission and values of AMAAD and possess substantial expertise in all areas of responsibility. Join an organization celebrating a decade of unapologetically offering quality programming and services for the LGBTQ+ community in South Los Angeles.

DUTIES AND KEY RESPONSIBILITIES

• • Provide application support for housing; ensure all participants are oriented to transitional housing policies and services prior to move-in.
  • Conduct assessments with participants to determine goals, barriers, resource needs, and other factors related to case planning, acting as a broker for services, and making referrals to community resources when necessary.
  • Co-facilitate monthly group meetings for program participants.
  • Keep updated records of all interactions with participants and any other contacts made on their behalf.
  • Provide ongoing monitoring and reporting of participants’ progress.
  • Co-support ongoing Independent Living Skills instruction in one-on-one settings.
  • Attend and contribute to the Housing Team’s weekly case review/team meetings.
  • Follow a framework of AMAAD CARES goals and program protocols to ensure resident safety and provide crisis intervention and escalation along a spectrum of intervention techniques.
  • Determine appropriate responses to problems and emergencies in conjunction with the Program Manager.
  • Provide project-specific status updates.
  • Complete all necessary paperwork; maintain files and records.
  • Perform other related duties as assigned by management.

QUALIFICATIONS

• Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Computer skills required: Spreadsheet Software (Excel), Word Processing Software (Word), Electronic Mail Software (Outlook), and Presentation Software (PowerPoint).
  • Other skills required:
• Strong mentoring and coaching skills
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Excellent presentation skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently and as a member of various teams and committees.
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
• Passion, enthusiasm, focus, creativity, and a positive outlook.
• Ability to effectively communicate with people at all levels and from various backgrounds.

COMPETENCIES

• Problem-Solving -- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Interpersonal Skills -- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork -- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity -- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics -- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative -- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• • Occasionally required to lift items up to 25 pounds
  • California Driver’s License Required