Salesforce Administrator

Status: Full-time exempt, with 90-day introductory period (see details below)

Reports to: Associate Director of Product

Location: Remote within USA

Compensation: $85,00, eligible for benefits (see details below)

Job Summary

LION Publishers is a professional journalism association that serves more than 400 (and growing!) independent news publishers across the U.S. and Canada. We provide members with resources, training and support as they build and develop sustainable news businesses that serve their communities.

LION’s Salesforce Administrator will succeed in their role by maintaining and improving LION’s central database in Salesforce and connected systems that allow LION staff, our members and our funders to manage and track their work, interact with membership benefits and glean insights about the independent news industry. They will work closely with the Associate Director of Product to iterate and support LION’s internal systems, empowering the rest of the team to do their best work. Our ideal candidate brings experience in Salesforce administration (especially NPSP), a product-oriented mindset, and a collaborative approach to problem solving.

Key Responsibilities

• Support technical product development pipeline [40%]
  • Own initial triage of new feature requests, collecting all needed information from key stakeholders and prioritizing within the backlog
  • Assist discovery sessions across the organization to assess technology needs and consult on implementation plans
  • Update technology product projects, transparently maintaining development pipeline
  • Assist internal quality assurance processes
  • Contribute to library of end user training materials for LION’s tech systems, conduct group and 1:1 user trainings to facilitate internal user adoption
• Execute tech stack and systems management [40%]
  • Salesforce administration
    • Own NPSP, fundraising and dev ops Salesforce feature implementation pipeline
    • Own Form Assembly and Zapier integrations with Salesforce. Monitor integrations to ensure that data is entering the system as intended
    • Own ongoing Salesforce database maintenance and cleanup
    • Develop and update flows, templates, page layouts, fields, permission sets, reports, etc across the org as needed
    • Collaborate with the Data and Evaluation Manager to ensure that Salesforce data is clean and reportable. Execute weekly data maintenance processes
  • Data Insights Product Management
    • Collaborate with Associate Director of Data and Evaluation to synthesize Sustainability Audit vision into feature development plans
    • Own technical Sustainability Audit system, questionnaire and report updates
• Technical Systems support [20%]
  • Provide technical expertise and troubleshooting to staff and project teams
• Other responsibilities as assigned.

LION is an Equal Opportunity Employer

LION believes that a team with diversity of backgrounds and experiences will generate the most innovative ideas and ultimately do the best work in support of our mission. This is why we welcome contractors, vendors, staff and board members who contribute to a diverse, equitable and inclusive work environment. We understand diversity as multi-dimensional and intersectional, encompassing aspects of our identities including race and ethnicity, gender, gender identity and expression, sexual orientation, religion, age, ability, class, geography, lived experiences and more. We welcome and encourage all qualified candidates to apply to opportunities at LION so that we build a team that reflects the diversity of independent news entrepreneurs we wish to serve.

We know there are great candidates who might not check all the boxes listed below or who possess important skills we haven’t thought of. If that’s you, don’t hesitate to apply and tell us about yourself.

Skills and Qualifications for The Role

• 2-4 years of experience with Salesforce database administration
• Database administration: Is technologically savvy, experienced at administrating and iterating on database structure, and seeks to understand the why before jumping to the how. Experience with Salesforce configuration required, ideally experience managing NPSP.
• User-focused solution design: Approaches solutions to technical and systems needs with the end user in mind
• Project management: Independently establishes clear project goals, milestones, and procedures, and assigns appropriate roles and responsibilities to team members and vendors. Has demonstrated success in leveraging common project management processes and digital tools.
• Ownership: Takes ownership of assigned projects, effectively manages own work and the work of vendors, demonstrates leadership skills, and works autonomously to drive the delivery of high-quality work
• Systems thinking: Proactively identifies emerging trends and changes in contexts and needs, and develops innovative strategies to navigate them
• Problem solving: Effectively senses and solves problems in complex initiatives, providing solutions to organizational problems through a reflective and strategic approach
• Effective communication: Independently develops and delivers multi-mode communications that effectively resonate with diverse audiences and their unique needs
• Salesforce Administrator and/or Salesforce Nonprofit Cloud Consultant certifications are a plus, but not required. We place a higher value on demonstrated experience, technical proficiency, and practical problem-solving skills.

Expectations for Teamwork at LION

• Work in a way that upholds and reflects our organizational values: Being data-informed, equitable and inclusive, people-centered, systems thinkers, transparent and iterative
• Use digital tools and platforms to stay organized, communicate transparently, and collaborate with team members remotely
• Collaborate strategically with others, clearly defining processes for decision making
• Give and receive constructive feedback to help the team produce its best work
• Celebrate our wins and learning moments
• Take on an experimental mindset and demonstrate flexibility to iterate on our work, systems, and processes
• Be willing and able to ask for help when needed, and demonstrate an ability to learn and grow in the role

Physical Requirements and Environmental Conditions

• Must be able to remain in a stationary position, at a desk or similar, 90% of the time. Time spent in a stationary location includes operating a computer and relevant peripherals and communicating via phone.

Travel Requirements

• Available to travel for staff retreats 1-2 times per year (approx. 3-5 days per retreat, including travel)
• Available to travel for annual LION member event annually (approx. 3-5 days including travel)

About LION

Local Independent Online News (LION) Publishers is a 501(c)(3) nonprofit professional journalism association for independent news publishers. While most of our 400+ members across the U.S. and Canada run local news businesses, we also have members who serve larger regions and specific identity-based communities across geographies. LION provides teaching, resources and community to independent news entrepreneurs as they build and develop sustainable businesses. One of our core values is being people-centered, and here are some ways we build that culture for our staff.

90 Day Introductory Period

This introductory period is a try-out time for the employee and the Company. During this introductory period, the Company will evaluate employees’ suitability for employment and employees can evaluate the Company as well. The purpose of the introductory period is to be intentional about setting clear goals for the employee to accomplish, prompting regular feedback and support from the employee’s manager, and providing structure for a candid conversation about whether either the employee or the manager believes there is a misalignment of the employee’s competencies with and interest in the role.

Benefits

• Medical PPO, Vision & Dental fully paid by employer; 50% paid for dependents
• Short-term disability, long-term disability, life, and worker’s compensation insurance paid by employer
• Flexible Spending Account and Dependent Care HSA
• Paid Time Off (including sick days) is 20 days per year
• Paid holidays (including week of July 4 and Christmas Eve through New Years Day) is approximately 20 business days
• Up to 12 weeks fully paid family/caregiver leave
• 401K with employer match up to 3.5%
• Flexible working hours
• No-meeting Fridays
• Annual professional development budget
• Monthly work-from-home stipend
• For new hires: Health insurance stipend until eligible for employer medical coverage to begin
• Eligible for year-end, surplus-dependent bonus

Application Materials

Submit your materials using this form by 11 p.m. Pacific time on August 3, 2025.

• Your resume
• Any online links that show your work (a Twitter profile, a portfolio page, etc.)
• Answers to the following questions:
• This role will be responsible for maintaining our Salesforce database and collaborating with contractors during larger updates. Tell us about a time when you customized Salesforce to better meet the needs of its end users. What was the problem you tried to solve? How did you approach discovery? What features, tools or systems did you use to solve that problem? What were the results?
• This role will own key integrations between Salesforce and tools like Zapier and FormAssembly. Tell us about a time you integrated Salesforce with another platform or tool. What was the goal of the integration? What systems were involved, and why were they chosen? How did you design and test the integration to ensure data quality and reliability? What did you learn from the process, and how did it impact the users or organization?
• This role will be responsible for facilitating go-lives for new features for both internal and external users. Give an example of a time that you rolled out a new system or functionality. How did you ensure that you were ready to go live? How did you prepare and support your end users through this change?
• Please share anything else you’d like us to know about your background, experience or skills that speaks to your ability to do this role.

Skills and Qualifications for The Role

• 2-4 years of experience with Salesforce database administration
• Database administration: Is technologically savvy, experienced at administrating and iterating on database structure, and seeks to understand the why before jumping to the how. Experience with Salesforce configuration required, ideally experience managing NPSP.
• User-focused solution design: Approaches solutions to technical and systems needs with the end user in mind
• Project management: Independently establishes clear project goals, milestones, and procedures, and assigns appropriate roles and responsibilities to team members and vendors. Has demonstrated success in leveraging common project management processes and digital tools.
• Ownership: Takes ownership of assigned projects, effectively manages own work and the work of vendors, demonstrates leadership skills, and works autonomously to drive the delivery of high-quality work
• Systems thinking: Proactively identifies emerging trends and changes in contexts and needs, and develops innovative strategies to navigate them
• Problem solving: Effectively senses and solves problems in complex initiatives, providing solutions to organizational problems through a reflective and strategic approach
• Effective communication: Independently develops and delivers multi-mode communications that effectively resonate with diverse audiences and their unique needs
• Salesforce Administrator and/or Salesforce Nonprofit Cloud Consultant certifications are a plus, but not required. We place a higher value on demonstrated experience, technical proficiency, and practical problem-solving skills.