Healthcare Navigator

The Seattle LGBTQ Center’s Mission

The Seattle LGBTQ Center cultivates access and connections to promote self-determination, liberation and joy in our communities.

The Seattle LGBTQ Center’s Values

Advocacy, Accessibility, Intersectionality, Sex & Body Positivity, Stewardship, and Transparency.

Position Summary

Using a community advocacy model, the Health Systems Navigator will provide support for folks with intersecting marginalized identities who are more likely to face barriers while navigating complex healthcare systems and medical institutions. The Navigator will help participants access healthcare and mental health support through referrals and will provide whole-patient care through one-on-one meetings with program participants. The Navigator will be a subject matter expert on gender affirming care services such as medical transitioning, legal name changes, insurance navigation, and PrEP/HIV care. The Navigator will be responsible for providing a warm hand off to partner organizations.

Duties and Responsibilities

• Collaborate with Mental Health Program Coordinator and Supervisor to provide patient centered referrals and connection to care according to individual care plan
• Engage and connect members served to mental health, primary care, substance use, and specialty health care services
• Helps individuals develop personal health and wellness goals; educates them on how to advocate for themselves and effectively communicate their needs; and supports them in overcoming barriers and building resilience
• This includes conducting one-on-one sessions, communicating with clients via texts and phone calls, and providing information on community-based services
• The Peer Navigator will have access to electronic health records and scheduling software to facilitate clear communication between the provider team and front office, supporting appointment scheduling and follow-ups
• The Peer Navigator will accompany clients to appointments as needed and must adhere to HIPAA compliance policies and confidentiality rules
• Provide peer support to individuals receiving gender affirming care at Kelley Ross Pharmacy
• Provide peer support to individuals receiving mental health counseling through the Mental Health Program at Seattle’s LGBTQ+ Program

Qualifications (required)

• A demonstrated commitment to our mission, vision and values.
• Excellent organizational skills – able to prioritize and keep track of multiple projects and deadlines
• Proficient with Microsoft Excel/Google Sheets to budget and organize information
• Experience working with transgender/gender nonconforming (T/GNC), lesbian/gay/bisexual/queer (LGBQ) communities, youth communities, and their intersections.
• Working understanding of the health disparities that disproportionately impacts (Black/Brown) T/GNC, LGBQ, youth communities, and their intersections.
• Ability to speak, read, and write in English. (Additional languages a plus)
• Demonstrated skill in crisis intervention and deescalation
• Working understanding of trauma informed approaches and motivational interviewing

Qualifications (preferred)

• Experience working with state, county, local elected officials, and their staffers
• Working understanding of motivational interviewing and the value of the practice
• Experience creating and maintaining systems in a fast-paced work environment
• Work or volunteer experience with a “by and for” organization