Program Operations & Engagement Coordinator

Join the BtB Team, a creative, innovative, and supportive team. If you’re excited about the power of diverse storytelling and being part of a mission-driven team, we’d love to hear from you!

Behind the Book (BtB) inspires young people to cultivate their vast potential through programs centered on diverse books and their authors. We primarily work with K–12 students from Title I schools and low-income communities. BtB fosters students' motivation to read and empowers their voices through the transformative power of storytelling. Students engage in storytelling, multiple art forms, and project-based learning to build literacy, critical thinking, and social-emotional skills.

Position Overview: The Program Operations & Engagement Coordinator plays a key role in supporting program data management, volunteer engagement, and communications. The ideal candidate is a systems-thinker with strong organizational and people skills, and a passion for educational equity and youth development. This role helps coordinate volunteers, manages program data and supports communication/community engagement. This role reports directly to the Director of Programs and works closely with program coordinators, development team and other members of the organization.

Key Responsibilities

Volunteer Coordination

• Recruit, onboard, train, and support volunteers.
• Track volunteer engagement; current, past, and prospective
• Work with Program Coordinators and Director of Programs to match and schedule volunteers with workshops and programming needs.
• Work with the Program team to evaluate volunteer engagement and incorporate feedback.
• Maintain volunteer engagement via Mailchimp and other platforms.
• Work with the development and program team to organize volunteer engagement opportunities for corporate groups, the Board of Directors (BOD), and the Youth Engagement Board (YEB).

Data & Evaluation

• Track and sustain data and evaluation (surveys, feedback forms, observation rubrics) for students, educators, and volunteers.
• Analyze evaluation data and prepare reports for internal learning and external stakeholders.
• Manage photo documentation, storage, and use permissions related to programming.

Communication

• Support the implementation and management of social media strategy to grow our online presence (Instagram, Facebook, LinkedIn) to elevate brand awareness and community engagement.
• Support newsletters and campaign communications via Mailchimp.
• Support storytelling efforts through gathering and sharing volunteer testimonials and program highlights.
• Assist with minor website maintenance.

General Operation Support

• Supports program operation, such as the ordering of student books, book inventory etc.
• Help maintain program data systems up to date
• Support other organization needs such as the BtB annual Book Bash and Benefit
• Other relevant duties as assigned by Director of Programs

Qualifications

• Bachelor's degree and 3+ years of experience in program coordination, volunteer management, education, youth development, schools, project management or a related nonprofit setting.
• Excellent written, verbal, and interpersonal communication skills; a collaborative team player.
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines
• Demonstrated ability to recruit, train, and support volunteers
• Proficient in data management and evaluation, and experience with performance analysis and using evaluation tools (e.g., surveys, feedback forms, rubrics).
• Skilled or interested in communications and digital engagement, including social media platforms such as Instagram, Facebook, LinkedIn.
• Deep commitment to educational equity, youth empowerment, and BtB’s mission.
• Technologically adept; comfortable with Google Workspace, Microsoft Office, and basic web management platforms.
• Familiarity with tools like Canva, Salesforce, Airtable, Mailchimp, Formstack, preferred.