Systems Improvement Advisor, LSC

Community Solutions is a non-profit organization that works to achieve a lasting end to homelessness that leaves no one behind. We envision a more equitable future where homelessness is never inevitable or a way of life, for anyone. Since 2015, we have led Built for Zero, a movement of more than 70 cities and counties using data to radically change how they work and the impact they can achieve — and proving that it is possible to make homelessness rare and brief. Nearly half of those communities have reduced homelessness in their communities, and 14 have ended veteran or chronic homelessness. In order to help communities equitably and sustainably end homelessness, we are also working to identify solutions that can address gaps in housing, disrupt inflow into homelessness, and produce more racially equitable systems.

Community Solutions seeks leaders at every level: extraordinary, mission-oriented people not satisfied with the status quo. We are a team of values-driven innovators motivated by results. We eagerly seek and support diverse applicants. We provide generous benefits and opportunities for inspiring and transformational professional growth. We pride ourselves in developing an inclusive workplace culture that encourages staff to bring their whole selves to work every day.

Position Overview:

Community Solutions (CS) is seeking an experienced, self-motivated, and organized individual to join the energetic, Built for Zero (BfZ) team as a Systems Improvement Advisor, Large Scale Change (SIA-LSC). This position will support the formation and sustainability of state and regional level backbone teams and strategies. Our experience demonstrates that, with coaching and support, leaders can act as a place-based backbone team, to vertically align efforts to end homelessness, local-to-regional, and prove that homelessness is solvable. The core of this work is building a backbone partner’s staff capability in BfZ core competencies, leading systems change, and activating state and regional leaders to clear the path for local communities in their work to achieve racially equitable, population-level reductions in homelessness. Quality improvement (also called Improvement Science) is the primary organizing framework for this work.

This position will be on CS’s Large-Scale Change team (LSC) and will work specifically on Built for Zero’s growing portfolio of backbone partnerships. In addition to supporting individual backbone teams, the SIA-LSC will provide targeted support to local community teams, alongside state and regional partners. This position is grant-funded through 2026 with potential for renewal.

A successful SIA-LSC will work closely with the LSC Senior Strategy Lead to maintain effective coordination between state and regional intermediaries and local communities; refine and improve the LSC backbone model; and support the LSC Senior Strategy Lead in planning and management of regular backbone team coaching, project management, virtual and in-person convenings. For state backbone partners, this includes support for convening a cross-agency state team dedicated to aligning state resources and policies in order to clear barriers identified by local teams.

The successful SIA-LSC will regularly gather, analyze, and harvest insights from a cohort of local community teams within BfZ backbone partner geographies. In coordination with CI colleagues, the SIA-LSC will support our backbone partner’s staff to convene local teams as a learning cohort, to identify barriers, share solutions, and make strategic connections between community needs and state and regional level actions. In response to this data, by co-leading and cross-training, the SIA-LSC will support staff at backbone partner agencies to step into the lead coaching role for execution of any of the following strategies in communities, as appropriate:

• Will building and relationship management
• Training and capacity building
• Focused improvement coaching
• Surface and clarification of key policy, resource, or coordination barriers and levers, to inform and integrate with a backbone team’s work to clear the path for local teams

All of these strategies are critical tools for ending homelessness measurably and equitably. The successful Systems Improvement Advisor - LSC will be skilled in identifying when each strategy is needed and in drawing on the full resources and capacity of the Community Solutions team to deploy it.

Community Solutions is a non-profit organization that works to achieve a lasting end to homelessness that leaves no one behind. We envision a more equitable future where homelessness is never inevitable or a way of life, for anyone. Since 2015, we have led Built for Zero, a movement of more than 70 cities and counties using data to radically change how they work and the impact they can achieve — and proving that it is possible to make homelessness rare and brief. Nearly half of those communities have reduced homelessness in their communities, and 14 have ended veteran or chronic homelessness. In order to help communities equitably and sustainably end homelessness, we are also working to identify solutions that can address gaps in housing, disrupt inflow into homelessness, and produce more racially equitable systems.

Community Solutions seeks leaders at every level: extraordinary, mission-oriented people not satisfied with the status quo. We are a team of values-driven innovators motivated by results. We eagerly seek and support diverse applicants. We provide generous benefits and opportunities for inspiring and transformational professional growth. We pride ourselves in developing an inclusive workplace culture that encourages staff to bring their whole selves to work every day.

Position Overview:

Community Solutions (CS) is seeking an experienced, self-motivated, and organized individual to join the energetic, Built for Zero (BfZ) team as a Systems Improvement Advisor, Large Scale Change (SIA-LSC). This position will support the formation and sustainability of state and regional level backbone teams and strategies. Our experience demonstrates that, with coaching and support, leaders can act as a place-based backbone team, to vertically align efforts to end homelessness, local-to-regional, and prove that homelessness is solvable. The core of this work is building a backbone partner’s staff capability in BfZ core competencies, leading systems change, and activating state and regional leaders to clear the path for local communities in their work to achieve racially equitable, population-level reductions in homelessness. Quality improvement (also called Improvement Science) is the primary organizing framework for this work.

This position will be on CS’s Large-Scale Change team (LSC) and will work specifically on Built for Zero’s growing portfolio of backbone partnerships. In addition to supporting individual backbone teams, the SIA-LSC will provide targeted support to local community teams, alongside state and regional partners. This position is grant-funded through 2026 with potential for renewal.

A successful SIA-LSC will work closely with the LSC Senior Strategy Lead to maintain effective coordination between state and regional intermediaries and local communities; refine and improve the LSC backbone model; and support the LSC Senior Strategy Lead in planning and management of regular backbone team coaching, project management, virtual and in-person convenings. For state backbone partners, this includes support for convening a cross-agency state team dedicated to aligning state resources and policies in order to clear barriers identified by local teams.

The successful SIA-LSC will regularly gather, analyze, and harvest insights from a cohort of local community teams within BfZ backbone partner geographies. In coordination with CI colleagues, the SIA-LSC will support our backbone partner’s staff to convene local teams as a learning cohort, to identify barriers, share solutions, and make strategic connections between community needs and state and regional level actions. In response to this data, by co-leading and cross-training, the SIA-LSC will support staff at backbone partner agencies to step into the lead coaching role for execution of any of the following strategies in communities, as appropriate:

• Will building and relationship management
• Training and capacity building
• Focused improvement coaching
• Surface and clarification of key policy, resource, or coordination barriers and levers, to inform and integrate with a backbone team’s work to clear the path for local teams

All of these strategies are critical tools for ending homelessness measurably and equitably. The successful Systems Improvement Advisor - LSC will be skilled in identifying when each strategy is needed and in drawing on the full resources and capacity of the Community Solutions team to deploy it.

Minimum Qualifications

• Three to five years of previous work experience in a professional environment
• Strong critical thinking and the ability to engage with complex challenges
• Ability to handle multiple tasks in a fast-paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders
• Strong project management skills, as evidenced by leading projects to successful and measurable completion
• Experience with facilitation, public speaking, and coaching for improvement.
• Passion for justice, equity, ending homelessness, and the belief it is possible.
• Demonstrated understanding of structural racism and its impact on communities of color
• Collaborative work ethic and a high tolerance for feedback, direct communication, and proactive conflict resolution