VP of Programs and Partnerships

Remote

Job Title: VP of Programs and Partnerships

Department: Clinic Operations

Reports to: Reports to the Executive Director

Effective Date: October 15, 2025

Classification: FT

Term: Permanent

Compensation: $110,000 - $125,000

Program Director Job Description

Job Summary: Link Health is seeking a results-driven Director of Programs and Partnerships to lead operational excellence and strategic partnership development. This role focuses on transforming organizational vision into efficient operations while building impactful partnerships that advance our mission. The Director will serve as the operational backbone of the organization, driving process improvements, strengthening key partnerships, and connecting technical, clinical, and communication teams. This role reports directly to the Executive Director.

Theory of Change: Link Health actively seeks to assist eligible people in navigating and enrolling in benefit programs that address crucial needs like affordable internet, food access, healthcare support, and housing resources. To do this, we will utilize community-centered approaches that leverage data, technology, and partnerships. This will reduce barriers & connect underserved populations to the benefits available to them for improved economic stability and health outcomes.

Key Responsibilities:

Operational Leadership & Process Improvement (40%)

• Support comprehensive operational planning processes, including resource allocation, timeline management, and performance tracking across all departments
• Design and implement systematic process improvements to eliminate inefficiencies and enhance organizational effectiveness
• Drive continuous improvement initiatives using data-driven methodologies and performance metrics
• Manage special operational projects and strategic initiatives as assigned by leadership
• Oversee Gap Year Fellows and manage the work of Senior Patient Navigators to optimize service delivery

Partnership Development & Management (30%)

• Support the creation of a comprehensive partnership strategy with measurable short-term and long-term objectives aligned with Link Health's mission
• Identify, evaluate, and prioritize potential strategic partners based on operational goals and mission alignment
• Collaborate across teams to execute joint projects with partners, as well as manage day-to-day operational activities of the Clinic Ops Team
• Maintain and strengthen relationships with clinical, academic, and community partners
• Monitor partnership effectiveness through data analysis and implement improvements to maximize impact
• Establish project management standards and methodologies for all partnership initiatives

Tech Collaboration & Communication (20%)

• Serve as the primary liaison between Tech Teams and Clinic Ops Team to ensure seamless integration
• Collaborate with the Tech Team to align technology solutions with Clinic Ops Team needs and partnership requirements
• Facilitate communication between technical and non-technical stakeholders to ensure project success
• Support technology implementation initiatives that enhance operational efficiency and partner collaboration
• Interface with automated systems and chatbot technology to optimize operational workflows
• Present operational and partnership updates to senior leadership and external stakeholders

Strategic Collaboration (10%)

• Work closely with leadership to ensure partnerships and operations support the overall strategic direction.
• Provide operational insights and recommendations to inform strategic decision-making
• Ensure organizational initiatives are delivered efficiently and create a measurable impact
• Help develop the Link Health program budget and collaborate with ED and AHD COO to make decisions related to the Link Health budget and P&L

Required Experience & Skills

• Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, or related field; Master's degree preferred
• 5+ years of experience in operations management, business development, or strategic partnerships in healthcare or related industries
• Deep understanding of federal, state, and local safety net, public benefits, and social services programs
• Proven track record of developing and managing strategic alliances with measurable outcomes
• Strong operational and project management experience with demonstrated process improvement results
• Excellent analytical skills with proficiency in operational analysis and reporting tools
• Strong written and verbal communication skills with experience in presenting to senior leadership and external stakeholders
• Demonstrated ability to manage multiple complex projects and stakeholder relationships simultaneously

Preferred Qualifications

• Proficiency in AI-enabled productivity tools and data visualization platforms (ChatGPT, Gemini, Tableau)
• Experience in healthcare technology, digital health, or health services operations
• Background with nonprofit or mission-driven organizations
• Knowledge of healthcare operations, compliance, and regulatory requirements
• Proficiency in project management tools (e.g., Asana,)
• Spanish-speaking is a plus

Essential Job Duties

• Support the day-to-day activities of the Clinic Ops Team
• Manage Gap Year Fellows and oversee the work of Senior Patient Navigators
• Maintain external relationships with clinical, academic and community partners
• Monitor partnership effectiveness and implement data-driven improvements to operational processes
• Interface with automated systems, including chatbot technology

Physical Requirements

• Prolonged periods of sitting or standing at a desk and working at a computer
• Ability to lift a minimum of 20 pounds

Other Requirements

• Willingness to travel approximately six times per year to support multi-city operational leadership and partnership development.

This is a full-time role. Link Health offers a flexible, remote work environment—preference given to candidates in Texas or Massachusetts.