Manager, Client Services

Germantown Avenue Crisis Ministry

35 West Chelten Avenue

Philadelphia, PA 19144

215-843-2340

www.crisisministry.org

Manager, Client Services

Summary

Germantown Avenue Crisis Ministry’s (GACM) small professional staff, social work interns and group of highly trained volunteers serve the residents of Northwest Philadelphia. Each week, GACM provides a “one-stop-shop” of social services that include but are not limited to housing, utility, and food assistance to an average of 100 clients. The organization is in immediate need of a Manager, Client Services.

The successful candidate must possess strong interpersonal skills and cultural competency to work effectively with clients, volunteers, and a diverse base of community partners. The Manager must be able to thrive in a fast-paced environment, be a team player, comfortable fulfilling multiple roles and demonstrate commitment to empowering our clients toward self-sufficiency.

Roles and Responsibilities

• Oversee and manage all direct client services including providing direct client services (in-take and assessment, counseling, budgeting, application preparation, information and referral, general counseling, and client service programs).
• Develop and maintain partnerships and relationships with local, county and state private and public resources to remain current regarding information and services available to address client needs.
• Establish good working relationships and collaborative arrangements with community groups, politicians, and other organizations to help achieve the goals of the organization.
• Serve as Neighborhood Energy Center Manager, including attending monthly meetings for Neighborhood Energy Centers, checking all billing, and preparing for audits.
• Ensure necessary data and statistics on agency operations including client services, and volunteer activities are maintained in order for timely reporting.
• Supervise social service specialist, social work interns, and volunteers who provide direct client services.
• Manage client data using various web-based tools including Microsoft Office Suite, Salesforce, and Compass.
• Analyze client data and prepare reports to drive performance and support the organization in achieving its goals.
• Make recommendations as appropriate regarding existing client policies and procedures.
• Provide weekly supervision of field instruction for interns.
• Develop and conduct orientation and training for all staff and volunteers who provide direct client services.
• Coach and mentor client service staff and volunteers as appropriate to enhance performance.

Qualifications – The right candidate will have:

• Bachelor’s degree and Master of Social Work/Social Services required.
• Minimum of 5 years social services experience required.
• Demonstrated working knowledge of public and private supportive services and other resources, including housing, utility and food assistance in the Philadelphia area.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the clients served.
• Excellent interpersonal skills and ability to communicate effectively and caringly with a variety of people.
• Ability to work well independently, and collaboratively as part of a team.
• Proficiency in spoken and written English required
• Basic computer skills; proficiency in Word, Excel, Access, Outlook and other Microsoft Office applications; familiarity with Salesforce and Compass preferred
• Experience managing volunteers desirable
• Ability to master program details and their combined use to solve client problems.
• This job requires full-time, on-site presence due to the nature of the role and responsibilities, with no remote or hybrid work schedule options.

Salary

• This is a salaried position requiring 40 hours per week.
• Commensurate with education and experience

Benefits

• PTO
• Individual Coverage Health Reimbursement Arrangement (ICHRA) to help cover your individual health insurance premiums and eligible medical expenses.
• 403B

APPLICATIONS: Applications should be submitted to Jobs@crisisministry.org. Please include a resume, cover letter and salary expectations.

• PTO
• Individual Coverage Health Reimbursement Arrangement (ICHRA) to help cover your individual health insurance premiums and eligible medical expenses.
• 403B