Bilingual Case Manager

Description

LiftUp Communities is seeking a Bilingual English and Spanish Case Manager. At LUC, we call our case managers Client Success Advocates. Client Success Advocates are responsible for assessing the needs of clients facing social challenges, developing individualized service plans, coordinating necessary support services from various agencies, advocating for clients' needs, and monitoring their progress to ensure they achieve their goals, all while maintaining documentation and upholding client confidentiality; this role requires strong communication, problem-solving, and resource management skills to navigate complex situations and connect clients with appropriate community resources.

Key Responsibilities

• Client intake and assessment: Conduct initial interviews to gather comprehensive information about clients' needs, including social, economic, and psychological factors.
• Service Plan Development: Create individualized service plans based on client needs, including measurable goals and strategies to address challenges.
• Service coordination: Connect clients with appropriate community resources like housing assistance, healthcare providers, employment services, and support groups.
• Advocacy: Represent clients' interests by communicating with other agencies and advocating for necessary services.
• Progress monitoring: Regularly review client progress towards goals, adjust service plans as needed, and document all interactions.

Required skills

• Strong communication skills: Ability to effectively communicate with clients, families, community partners, and other professionals.
• Critical thinking and problem-solving: Analyze complex situations, identify client needs, and develop appropriate solutions.
• Resourcefulness: Knowledge of available community resources and ability to navigate complex systems to access services for clients.
• Cultural competency: Understanding and respecting diverse cultural backgrounds and experiences
• Case management skills: Expertise in conducting assessments, developing care plans, monitoring progress, and evaluating service effectiveness
• Ethical decision-making: Adhere to professional standards of confidentiality and ethical practice

Education and qualifications

• Bachelor's degree in social work, psychology, or a related field(preferred, not required)
• Bilingual: English and Spanish(required)
• Relevant experience in social services or case management
• Hours:40 hrs/week, bi-weekly pay
• Rate: starting at $52,000 annually, experience will be considered
• Worksite: Hybrid, in office and remote days, travel to other work locations maybe needed

Benefits

• Generous PTO
• Sick days
• Medical Insurance
• Dental Insurance
• Vision insurance
• Life Insurance
• Short Term Disability

• Generous PTO
• Sick days
• Medical Insurance
• Dental Insurance
• Vision insurance
• Life Insurance
• Short Term Disability

English and Spanish fluency required