Senior Manager, Community Partnership Liaison

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The Community Partnership Liaison is a senior manager‑level position designed to strengthen coordination, trust, and shared learning among a cohort of community‑based organizations addressing different social drivers of health and operating with an existing case‑worker or referral infrastructure.

In this role, the Liaison will launch and help shape a Hartford‑based pilot, with the expectation that insights gained during this phase will inform sustainability and potential expansion across the central and northeastern region.

The Liaison builds capacity across the cohort by improving shared resource knowledge, documenting best practices and barriers, and strengthening cross‑agency collaboration. Through an emphasis on quality improvement and continuous learning, the role strengthens both individual organizational practice and how the network functions, making it easier for people to get the right help at the right time, across the social drivers of health.

Core Responsibilities:

Partner Connection & Collaboration

• • Build strong relationships with each cohort organization through onboarding, site visits, and regular check‑ins.
  • Develop a deep understanding of partner services, eligibility criteria, intake processes, and referral/case‑work infrastructure.
  • Serve as an organizational‑level liaison, strengthening collaboration among partners, 211, and other community initiatives, collaboratives, and hubs.
  • Support partners in identifying shared barriers, gaps, and opportunities for improved coordination.

Convening & Facilitation

• • Convene monthly, in‑person cohort meetings focused on resource sharing and cultivating transparency that promotes shared learnings and collective problem‑solving.
  • Facilitate conversations centered on system patterns and trends.
  • Support trust‑building, shared agreements, and mutual accountability across partners.

Documentation, Measurement & Learning

• • Document process strengths, gaps, unmet needs, and barriers surfaced through partner input and frontline feedback (primary sources: monthly convenings and monthly partner reports)
  • Compile monthly summaries highlighting resources, themes, quality improvement opportunities, and learnings.
  • Track progress over time on previously identified challenges and system‑level adjustments (e.g., intake and/or referral processes and successes)
  • Use qualitative and descriptive data to support evaluation and learning that may make the case for future data needs.

Capacity Building & Continuous Improvement

• • Develop and maintain strong working knowledge of local resources, 211 services and functionality.
  • Support partners to grow resource knowledge that strengthens their intake and referral practices across the social drivers of health.
  • Identify and develop partners’ understanding of emerging, non‑traditional, cross‑sector resources that improve connectivity and collaboration (e.g., community hubs, initiatives, collaboratives)
  • Coordinate and support education and trainings (e.g., 211 or partner‑identified needs) as capacity and resource gaps emerge.

What This Role Is Not

• • Not an individual‑level navigator or case manager
  • Not responsible for receiving, managing, or tracking individual referrals.
  • Not responsible for supervising or monitoring individual staff performance or outcomes.
  • Not a compliance or enforcement role

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