Day Service Supervisor - Brooklyn

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description Form

General Purpose: In a few brief sentences summarize the primary duties and responsibilities.

Provide direct supervision to Habilitation Specialists and/or Direct Support Professionals (Rehabilitation Technicians) in Community Prevocational and Day Habilitation Services for individuals with Intellectual and Developmental Disabilities. Coordinate & ensure service delivery for a case load of up to 30 individuals with I/DD. Additionally overseeing Habilitations Specialist’s implementing of Person-Centered Practices to the program in its entirety. The supervisor is responsible for engaging each individual in a Person-Centered Planning process to identify their goals and implement services and activities that will help them achieve their highest level of independence while providing leadership to Habilitation Specialists and Direct Support Professions to ensure quality services throughout program. The supervisor splits his/her time between providing on-site guidance and leadership and taking care of various administrative issues as described in the essential function section. Complete all required documentation efficiently & to employers & funding source's standards. The supervisor is responsible for coordinating group & individual scheduling of activities and services, regularly visit program, volunteer sites and regularly complete assessments and/or updating Staff Action Plans.

Essential Functions: Describe the intrinsic job duties that define the core responsibilities of the job.

1. Complete required documentation (including Life Plans, Monthly Case Notes, Person Centered Plans, Prevocational Assessments, DDP1’s, Incident Reports, and other required documentation) to funding source and oversight agency standards within specified timeframes.
2. Ensure Individual's on caseload and in program meet monthly attendance goals. Prepare monthly attendance report for Program Manager.
3. Engage each individual in Person Centered Planning. Use their Person Centered Plan and feedback as the basis for developing Staff Action Plans, Employment Plan, Goals, Staff Supports & Services.
4. Create group & individual monthly schedule. Each individual's goals, interests, needs, and skills must be taken into account when developing the schedules. * Supervisor is required to ensure schedule development if Senior Technician is not assigned.
5. Solicit feedback, observations, insights, & recommendations from the individual, Rehabilitation Technicians, & Job Developer regularly on individual's progress & changes to make to schedules & Staff Action Plan/Employment Plan.
6. Ensure Person Centered Planning and Practices are carried out with Habilitation Specialists and Direct Support Professionals for all program participants.

• Responsible for submitting & balancing Petty Cash reports, tracking Metro Card distribution & reconciliation, submitting monthly transportation reimbursements, and conducting monthly fire drills at offsite locations.

1. Supervisor must fulfil this is Senior Technician is not assigned.
2. Visit hub sites & volunteer / internship sites to supervise activities, evaluate individual's progress, and monitor the quality of services/ activities and interactions between Rehabilitations Technicians and individuals.
3. Responsible for ensuring Rehabilitation Technicians provide daily services as written in the individual's Habilitation Plan and accurately enter time & attendance and services provided to individual's on a daily basis.
4. In accordance with OPWDD and agency requirements modifies his / her own communication to ensure understanding & respect when interacting with individuals; including modifying tone of voice and use of verbal & nonverbal techniques to meet the individual's communication needs.
5. Exercises good judgment and discretion in all communications and when making decisions that impact individuals, the group of individuals, and / or in crisis situations.
6. Demonstrates the following desirable professional qualities: Professional demeanor follows punctuality & attendance policies, reliability, readily adapts to changes in work assignments, good communication skills, and pleasantness.
7. For Prevocational Services, develop & support the Individual's skills to help the Individual meet the productivity expectations of the work place.
8. Develop and maintain positive & productive relationships with coworkers, supervisors, and other colleagues, individuals, parents & caretakers, support teams, and internship / volunteer sites.- Professionalism and Leadership goal
9. Recruitment of appropriate individuals into program, by doing outreach to Schools, Transition Coordinators, MSC’s etc. in order to maintain appropriate number of clients in program.
10. Liaise and troubleshoot with Transportation Company.
11. Participate in annual Life Plan meetings.
12. Provide oversight, guidance and discipline for rehabilitation techs.
13. Responsible for hiring and disciplinary actions when needed.
14. Works directly with QA dept. to ensure adherence to maintaining charts in audit ready condition.
15. Responsible for uploading and working with CHOICES & IRMA.
16. Responsible for ADP T&A Supervisor
17. Responsible for submitting requisitions in D35 * New Line combining all ADMIN assignments
18. Responsible for overall site operations and safety.
19. Other duties as needed or required.

Qualifications/Basic Job Requirements: Describe the skills, knowledge and abilities required. Include minimum educational and experience requirements and preferences.

Education: Bachelor degree from an accredited school in related field preferred and/or combination of related work experience.

Experience: One year of work experience in mental health, vocational rehabilitation, or case management preferred.

Skills: Strong interpersonal & communication skills. Strong organizational and time-management skills. Ability to handle multiple tasks simultaneously and prioritize demands. Facility with written communication. Ability to work independently with minimal supervision. Flexible and open to new ideas. Approaches problems in a solution oriented manner. Avoids making assumptions about individuals abilities and motivation. Deals with confidential information and issues using discretion and judgment.

Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received.

• Supervise Rehabilitation Specialists and Direct Support Professionals’ implementation of schedules & services. Provide support and training on how to positively interact with individuals. Meet with Rehabilitation Technicians and Peers weekly to discuss individuals’ goals and achievements and coordinate schedules.
• Address performance issues with Rehabilitation Technicians including punctuality, absences, communication issues and relate any issues to Supervisor. Create Performance Improvement Plans when necessary.
• Responsible for the staff development of Rehabilitation Specialists and Direct Support Professionals.
• Maintain Fiscal Stability in the program and units of service

Special Working Conditions: Describe unusual working conditions or environmental factors.

• Frequent travel & field work within the boroughs.
• Attendance at Individual's meetings that may occur in the evenings and / or at off site locations.
• Onsite required

What We Offer

• Generous time-off policy to use when you need it.
• Health, wellness and financial resources to help you achieve our personal goals.
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.