Executive Director

Small Claims Action Center is dedicated to helping consumers use small claims courts to obtain redress for abusive or unlawful corporate practices. SCAC educates consumers about small claims courts in each state, and provides information and resources that consumers may use to identify valid claims and successfully prosecute them. SCAC also partners with law schools, law firms, and community organizations nationwide to provide consumers with guidance throughout all stages of the litigation process, from identifying a claim to enforcing a judgment.

Immediate Responsibilities

• Launch website at www.smallclaimsaction.org.
• Research the law and procedure governing small claims in each state and assemble information in user-friendly format for posting on SCAC website.
• Research corporate practices and identify potential claims impacting a large number of potential plaintiffs who can replicate complaints, and focusing on states where consumer protection statutes provide for treble damages and attorney fees.
• Assemble archive of successful cases, with links to complaints and other relevant materials.

Ongoing Expertise

• Provide strategic leadership including financial and operational oversight, stakeholder engagement, board development, and staff and volunteer management.
• Manage day-to-day business activities including programming, fundraising, comprehensive budgeting, and compliance reports, etc.
• Develop and maintain relationships with consumers, provide educational services focused on legal empowerment (including workshops, keynotes, seminars, etc.), and recruit and support future team members.
• Create and update consumer training materials (e.g., roadmaps, zines / booklets, slides, etc.) to promote usage of small claims courts by various organizing bodies.
• Meet or beat deadlines.
• Regularly present in-person and virtually to internal and external stakeholders.
• Travel extensively to work with consumers around the country.
• Nurture intersectional relationships between consumers, consumer advocates, community organizers, attorneys, judges, regulators, corporate boards, and shareholders.
• Refine presentation of SCAC success stories, adding examples of wins as appropriate to personalize the delivery for various audiences.
• Field initial requests for information about SCAC offerings as well as general questions about small claims courts.
• Create and maintain electronic files.
• Speak to outside organizations and media to raise awareness/interest in SCAC.
• Actively participate in weekly team meetings to track key metrics for SCAC that will directly contribute to organizational success.
• Document feedback and refine programming to improve outcomes.
• Take responsibility (working together with the rest of the SCAC team) for meeting SCAC’s Annual Plan goals.

Performance Expectations - Additional Job Functions

• Support SCAC office operations by answering phones and responding to email as needed.
• Process registrations, training material orders, and invoices as needed.
• Provide event logistics support as needed.
• Suggest and implement ideas for maintenance of high morale and inclusion in the workplace on a regular basis.

Relevant Skills / Experience

We are looking for an Executive Director who will expand the capabilities of SCAC.

• Demonstrated success researching and synthesizing large amounts of legal information
• Demonstrated success presenting to a variety of audiences
• Demonstrated success teaching and co-presenting with other experts
• Recognized for consistently providing excellent customer service
• Record of meeting and exceeding performance expectations
• Positive feedback from clients and colleagues
• Successful design and delivery of classroom training in community / grassroots (vs academic) settings
• Has held operational supervisory / management position(s)
• Experience working closely with diverse constituents
• Experience designing, developing and/or delivering online learning courses
• Experience making and / or incorporating video into classroom training

Desired Personal Characteristics

• Excellent written and verbal communication skills.
• Integrity, honesty, and discretion; someone who consistently earns and maintains trust.
• Prefers to work within a structure / plan but able to make on-the-spot changes as needed.
• Follows SOPs (Standard Operating Procedures) and clearly documents workflows that others can follow.
• Good at improvisation and on-your-feet thinking.
• Comfortable giving and receiving feedback in the interest of continuous improvement.
• Takes responsibility for the effectiveness of their leadership and asks questions and advocates for support from colleagues and board when needed.
• Enjoys traveling and is willing to travel extensively for business, including some weekends and evenings.

Who is SCAC?

SCAC is different from traditional law firms and consumer advocacy groups in three ways: 1) our overhead is low allowing us to support “small” cases, 2) we assist potential plaintiffs in identifying causes of action using traditional methods of research (ethnography, survey, statistics, read: not ChatGPT), and 3) we have a larger mission to empower individuals as a collective. As a wise person once said, “None of us is as smart as all of us.”

What’s SCAC’s hiring process?

You will receive an automated email confirming that your application materials have been received. Within one week of the end of the job posting period (see timeline below), you will hear whether or not you have been selected for a phone interview. If you are selected for a phone interview, you will hear within a week of the phone interview whether or not you have been invited for an in-person interview. Candidates who make it to the final round of interviews will be asked to make a 30-minute, in-person, classroom-style presentation.

Hiring Timeline

Job Posted through: 31 August 2025

Phone Interviews: 8-14 September 2025

In-Person Interviews (including a presentation): 22-28 September 2025

Ideal Start Date: 1 November 2025 (or sooner)