HR Operations Manager

About the Organization:

Multiplier’s mission is to accelerate impact for initiatives focused on protecting and fostering a healthy, sustainable, resilient, and equitable world. Growing threats to our planet and its people require holistic solutions, both locally and globally. The projects in our portfolio span a broad array of cross-sector strategies in land and ocean conservation, public health, education and leadership, economic development, clean energy, climate resilience, sustainable food systems, energy efficiency, social and environmental equity, and more.

Position Summary:

The HR Operations Manager is a newly created accelerator role within Multiplier’s Human Resources team, designed to strengthen the foundation that supports our ecosystem of approximately 150 employees. This role drives efficiency across our HR systems, benefits, and policies, ensuring they are compliant, connected, and people-centered. Acting as the bridge between people, process, and technology, the HR Operations Manager will manage vendor and broker relationships, seek to enhance the employee experience, and lead the evaluation and rollout of a new HRIS in 2026.

Primary Responsibilities

Administer Multiplier’s Benefits Programs, including medical, dental, vision, COBRA, life insurance, short- and long-term disability, voluntary benefits, and time off accruals:

• Serve as day-to-day contact to Multiplier’s benefits broker and manage relationships with vendors.
• Manage workers compensation claims and serve as employee advocate.
• Manage open enrollment and QLE enrollment process.
• Reconcile census and bills from each benefits vendor.
• Discuss benefits package with prospective employees during offer consideration.
• Manage applicant and employee accommodations requests.

Manage new HR systems implementation and ongoing systems optimization:

• Evaluate, research, and implement improvements to HR systems, including UKG Ready Pinpoint ATS, and Traliant with a focus on seamless integration and optimization. *Note: Multiplier aims to decide on and implement a new HRIS in 2026.
• Troubleshoot HR systems issues and work with relevant team members to implement solutions.

Manage HR policies and procedures:

• Conduct annual review of policies and procedures and recommend revisions, ensuring alignment of policies and procedures with systems.
• Recommend and implement new ways to streamline procedures to create additional efficiencies in service delivery and support team member satisfaction and retention.
• Remain current on HR trends, best practices, and regulatory changes. Identify HR-related best practices and existing or potential compliance risks and resource employees, managers, and new projects appropriately.

The Ideal Candidate

You are a strategic and detail-oriented HR professional who thrives at the intersection of technology, benefits, and operational optimization. With a strong foundation in benefits administration and HR systems, you bring a problem-solving mindset and a continuous improvement lens to everything you do.

You are energized by implementing and optimizing systems, streamlining processes, and ensuring compliance with evolving policies and regulations. You excel at managing complex benefits programs, building strong relationships with vendors and brokers, and ensuring employees receive clear and accurate benefits information.

You are organized, able to balance multiple priorities, and skilled at translating information into clear, actionable guidance. You bring innovative ideas to improve efficiency and are comfortable navigating evolving systems and structures.

Above all, you bring care, clarity, and a focus on creating a positive employee experience through strong systems. You value collaboration, are comfortable working across teams, and are motivated by building operational foundations that allow people and organizations to thrive.

Specific Experience Requested:

We recognize that each applicant for this role will bring unique skills, knowledge, experiences, and background to the HR Operations Manager role. We welcome diverse experiences and perspectives in our applicant pool, and will be looking for candidates who possess many, but not necessarily all, of the following qualifications and experience:

• 4+ years progressive HR experience, including expertise in benefits administration, project management, and generalist functions
• Experience evaluating and implementing a new HRIS.
• Strong attention to detail and problem-solving skills
• Experience with HRIS software; UKG Ready admin experience preferred
• Active HR certification or desire to attain within two years of hire with employer support
• Computer literacy (MS Office applications, in particular Excel)
• Excellent organizational skills, with an ability to balance multiple, competing priorities
• Ability to work collaboratively with others to proactively solve complex issues and business requirements
• Ability to multitask, quickly assess and resolve issues, while translating complex information into concise and understandable terms
• Experience working in a nonprofit environment and/or experience serving multiple clients/ business units preferred

Workplace, Compensation & Application

Workplace & Travel: All employees work from home offices with occasional travel (1-2 times per year) for all-team in-person meetings.

Compensation: Multiplier provides a comprehensive compensation package, including competitive salary ($95,000-97,000 annual salary), excellent medical and dental benefits, retirement savings, and generous vacation and sick leave policy.

How to Apply: To apply, please visit our Applicant Portal. Applications will be accepted until position is filled. Priority will be given to applications received on or before Sunday, November 2, 2025. Please include a cover letter in your application materials describing your relevant experience and qualifications. We respectfully request no follow-up calls or emails.

Multiplier is committed to creating an inclusive, equitable, and accessible application process for all candidates. We recognize that the traditional hiring process can create barriers. If we can support your participation in the job application or interview process by providing specific assistance or accommodation, please reach out to accommodations@multiplier.org. Requests for accommodations are confidential and will not impact your candidacy.

Applicants should be aware that this position is subject to background checks. By applying for this role, you acknowledge that these checks will be part of the final hiring process.

About Multiplier

Multiplier accelerates impact for innovative projects focused on protecting and fostering a healthy, sustainable, resilient and equitable world. At Multiplier, program teams can turn game-changing ideas into planet-saving impact, and they can do it faster and better than they otherwise could.

Multiplier celebrates diversity and is committed to building teams and partnerships that represent a variety of backgrounds, perspectives, and skills. Multiplier is also committed to providing an environment of mutual respect that is free from discrimination and harassment. Multiplier prohibits discrimination in its governance, programs, and activities on the basis of race, color, national origin, age, disability, religion, gender, sexual orientation, gender identity, genetic information, political beliefs, reprisal, marital status, amnesty, status as a covered veteran, because all or part of an individual’s income is derived from public assistance, or for any other factor that is not based on merit.