Site Manager, Workforce 1 Career Center, Hunt's Point, Bronx

Position Title: Site Manager, Workforce 1, Career Centers, Hunts Point

Location: Hunt’s Point, 1029 E. 163rd Street, 3rd Floor, Bronx, NY 10459

Lead with Good Purpose

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a nonprofit leader passionate about challenging the status quo, loves bringing the right people together to operationalize strategy for the good of others, and believes in the power and potential of people, we want to hear from you!

We’re on the hunt for our next Site Supervisor. The Site Supervisor is responsible for overseeing daily operations of our Workforce 1 program site, ensuring the safe, effective, and efficient delivery of services. This role involves supervising staff and volunteers, maintaining a positive environment, and ensuring program goals align with organizational mission and policies.

The Awesome Things You’ll Do

• Supervise and support staff to ensure quality service delivery.
• Coordinate daily program activities, ensuring adherence to schedules and protocols.
• Monitor and ensure the safety and well-being of all participants and staff.
• Maintain accurate records of attendance, incidents, and program activities.
• Foster a welcoming, inclusive, and positive environment.
• Communicate effectively with participants, parents, community partners, and organization leadership.
• Ensure compliance with organizational policies, funding guidelines, and relevant regulations.
• Assist in the planning and implementation of program events and initiatives.
• Identify and resolve issues or concerns promptly.
• Provide regular reports on program activity and site operations.
• Coordinate closely with Community Partnership Coordinator to develop partnerships that connect job seekers, including special populations (Veterans, Recipients of TANF, People with Disabilities, and Older Adults).
• Leverage data and collaborate with the Strategic Operations Manager to identify areas for quality improvement.
• Ensures operations of the Workforce One are effectively managed and serve the needs of employers and job seekers.
• Coordinate with a diverse network of government, city agencies, community partnerships and employer member organizations to drive a coordinated and responsive approach to proactively meet the needs of employers.

Our Must Haves

• B.A. or B.S. degree required along with at least one to two years’ experience providing career navigation, case management, vocational counseling, or employment services.
• Demonstrated success leading employer demand-driven outcomes-oriented workforce development programs.
• Ability to engage a diverse network of employers in sectors with high-demand and growth potential.
• An understanding of the special needs of an economically and socially disadvantaged population.
• Superior oral and written communication skills.
• Proven ability to work with diverse populations.
• Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution.
• Highly effective problem-solving and follow-up skills.
• Excellent networking skills.
• Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality.

What We Offer

• Proposed hiring range of $60,000 to $65,000
• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

You bring the Good in Goodwill

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!