Manager, Donor Experiences

The Manager of Donor Experiences, Financial Resource Development is a strategic and relationship-driven leader responsible for creating meaningful experiences that deepen donor engagement, increase brand awareness, and support the financial sustainability of the organization. This role centers on cultivating, engaging, and stewarding donors—particularly major donors—through impactful, mission-aligned events and programs that reflect the values and spirit of the Jewish community.

This position serves as the primary point of contact and lead project manager for donor experiences and collaborates closely with Development, Communications, and other internal teams to develop and execute thoughtful donor strategies, ensuring that each touchpoint is welcoming, personalized, and mission-centric.

Along with our FRD team and lay (volunteer) leadership, the Manager will lead donor event planning and execution with the Director of Events, from concept development and on-site coordination to post-event follow-up and evaluation, ensuring excellence at every stage.

Key Responsibilities

Donor Experience Strategy & Relationship Stewardship

• As a critical member of the Financial Resource Development (FRD) team, align FRD donor events with engagement and fundraising goals.
• Use a donor-centric lens to design and deliver personalized and impactful donor experiences.
• Collaborate with development officers to identify, cultivate, and steward new and existing donors.
• Design and work with Communications team to implement strategic stewardship plans that strengthen long-term relationships and encourage continued philanthropic support.
• Ensure each event and program reinforces the organization’s mission, values, and communal impact.

Event & Program Management

• Serve as lead project manager for major donor and FRD (Financial Resource Development) events (50+ attendees), including high-profile and mission-driven programs.
• Manage the overall project timeline and deliverables across internal teams and external partners.
• Oversee all aspects of event planning and execution: venue selection, speaker selection, vendor management, menu and program flow, equipment, and related programming.
• Collaborate with the Communications team to create compelling event materials (invitations, websites, signage) that align with brand standards and timelines.
• Work with Development peers to ensure strategic programming, appropriate staffing, and clear role assignments.
• Provide high-quality on-site coordination for all donor events, including preparation, setup, guest experience, and staff direction.
• Facilitate pre- and post-event operations meetings to evaluate performance, gather feedback, and inform future planning.
• Contribute to the development of event concepts, themes, and formats that drive engagement and grow revenue.

Data & Coordination

• Partner with administrative and database staff to ensure accurate data tracking in CRM, including donor IDs and engagement history.
• Prepare event briefings for CEO, CDO and key stakeholders
• Track attendance, engagement metrics, and post-event follow-ups to inform stewardship efforts and ongoing engagement strategy.
• With FRD Development Associate, maintain accuracy of comprehensive donor event calendar to optimize touchpoints and avoid overlap
• Provide insights on donor behavior and preferences to inform future programming and engagement opportunities

Qualifications

• 3–5 years of experience in donor relations, event management, and/or nonprofit development, preferably within a Jewish or mission-driven organization
• Demonstrated success building relationships with donors, volunteer leaders, and stakeholders
• Strong organizational and project management skills, with the ability to manage multiple complex timelines
• Demonstrated eye for design and aesthetics, ensuring events reflect the Federation’s brand and vision
• Excellent communication and interpersonal abilities; confident representing the organization to donors and community members
• Experience with CRM systems and data-driven decision-making
• Ability to work flexible hours, including evenings and weekends, based on event scheduling
• Ability to lift and move up to 25 lbs as part of event setup and breakdown, with or without reasonable accommodation.
• Familiarity with Jewish traditions, culture, and community values strongly preferred

Organizational Culture and Values

The Manager, Donor Experiences will join a team committed to leading with purpose, listening and responding with care, and fostering a culture of learning and collaboration. We value inclusion, transparency, and trust — and seek a colleague who brings curiosity, humility, and a deep respect for diverse perspectives.

A People-Friendly Workplace

The Jewish Federation of Greater Washington is a dynamic and collaborative workplace offering a people-friendly environment, including:

• Excellent health care and retirement benefits
• Generous Vacation and Sick leave
• 6 weeks paid Parental Leave after 1 year
• Commuter bonus
• Hybrid work schedule
• Opportunities for continued professional development
• Access to the JPRO Network, which connects, educates, inspires, and empowers professionals working in the Jewish nonprofit sector