NJ 2-1-1

Since 2005, NJ 2-1-1 has been providing statewide 24/7 information and referral services to NJ residents. 2-1-1 is an information and referral line and companion web site that connects people to vital social services provided by a range of nonprofit and government agencies. This easy-to remember number saves time and frustration by eliminating the need for callers to navigate a maze of agencies and help-lines. When a person calls 2-1-1, specially trained information and referral personnel analyze what services are needed and provide the appropriate resource and related information. Call specialists are accessible by landline, cell, VOIP and TTY. The system has been handling over 250,000 calls a year and over 475,000 visits averaging 5 minutes on the website. 2-1-1 has proven to be a vital link to health and social services for those searching for help for the first time.