Client Experience Representative - Volunteer Role

Volunteer Summary:

The Client Experience Representative serves as a key point of contact for clients and visitors, ensuring a welcoming and professional environment. This role is responsible for a variety of administrative and front desk duties, including greeting guests, managing incoming phone calls, and providing clerical support across multiple departments.

Essential Functions:

• Welcome and ensure all guests register and complete all associate in processes required for their visit to the facility.
• Answer all incoming calls to the main system during the hours the facility is open and direct the calls appropriately.
• Prepares outgoing mail; sorts and distributes incoming mail
• Various office machines are operated as required.
• Provides clerical support to other departments that are approved by the Director of Human Resources.
• Adhere to EPU standards, policies and procedures.
• Position availability to support the needs of the agency during normal operational hours. Available to work a minimum of 4 hours per day, Monday through Friday.
• Must perform other duties as assigned by the Supervisor and/or the Director of Human Resources or the President/Chief Executive Officer.