Bicycle Shop Customer Service

Velocity's retail shop at 2111 Mount Vernon Ave. is looking for volunteers to help:

• Greet customers.
• Ask if they need help.
• Direct them to items they're looking for.
• Return items to appropriate locations.
• Unlock bikes for customers to test ride and lock bikes up afterwards.
• Put customers' bikes in repair stands (not required if you aren't able).
• Keep track of who's been waiting the longest.
• Take payments on Square.
• Thank customers for coming to Velocity.

Orientations to working at the shop are offered on select Saturday, and other times can be arranged if needed.

Volunteering at a shop is a great way to support Velocity's mission of making cycling accessible and affordable. By supplementing Velocity's paid labor, you help keep the shop's prices low. The shops provide over 90% of Velocity's operating funds, so the work done there is vital to all of Velocity's programs.

Please be aware that mechanics aren’t available to instruct volunteers in bicycle repair when the shop is busy. For volunteers who already have basic repair skills, mechanics may be able to provide guidance during quiet intervals, but the mechanics' primary responsibilities at the shops are helping customers and conducting repairs themselves. The best times to learn about bike repairs are at volunteer nights, which mechanics attend to offer instruction. Volunteers can sign up for volunteer nights on Velocity's Meetup.com page.