IT (Helpdesk) Tech

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Position Title: IT (Helpdesk) Tech Intern

Reports To: IT (Helpdesk) Supervisor

Location: Remote

Company: Cherrie Give Resultz HR Consultant & Staffing Firm

About the Company: Cherrie Give Resultz - HR consultant provides expert advice and services to businesses on various aspects of human resources management. We help companies optimize their HR functions, improve employee performance, and align HR strategies with overall business goals. Services range from generalist support to specialized areas like talent management, compensation, and benefits.

Job Summary: An IT Help Desk Technician provides technical support and assistance to users experiencing hardware, software, or system issues, troubleshooting problems via phone, email, or chat, and documenting solutions to ensure efficient and satisfactory resolutions. Key responsibilities include diagnosing technical problems, installing and configuring software, repairing hardware, escalating complex issues, and maintaining detailed records for future reference.

Key Responsibilities

• User Support:
• Act as the primary point of contact for users needing technical assistance.
• Troubleshooting:
• Diagnose and resolve hardware, software, and operating system issues using diagnostic tools and techniques.
• Technical Assistance:
• Provide step-by-step guidance to users for resolving technical problems with their computers, applications, and other equipment.
• Documentation:
• Log all user interactions, problems, and solutions, creating a knowledge base for future reference.
• Escalation:
• Redirect complex or unresolved issues to senior IT personnel or specialized support teams.
• Software/Hardware Management:
• Install, configure, and maintain software and hardware as needed.
• Customer Service:
• Ensure a high level of customer satisfaction by providing timely, effective, and personalized support.
• Feedback & Improvement:
• Communicate customer feedback and suggest improvements to IT processes and services.