Idealist logoidealist
Idealist Days
Find a Job
Search
JobsInternshipsOrganizations
Resources
Nonprofit Salary Explorer
Crowdsourced compensation data in the nonprofit sector. Insights for job seekers and employers.
Career Advice
Informative and practical resources to help guide you throughout your social-impact career.
Volunteer
Volunteer
Find Volunteer OpportunitiesSearch Organizations
Resources
Volunteer Resources
Tips and inspiration for finding the perfect volunteer opportunities.
Recipes for Action
A collection of actionable ideas to make a positive impact in your community.
Post on IdealistPost
Post
Post a ListingAdd your Organization
Resources
Employer Resources
Tools and advice to help you achieve your hiring and retention goals.
Volunteer Engagement Resources
Trainings and proven practices to help you successfully recruit and engage volunteers.
API & Integrations
Business Solutions
APISearch ModuleCSR Partners
Donate
Log In
Sign Up

Search

Popular searches

Board member
Data analyst
Research
Health
Art
Nonprofit
Published 10/19/25 2:16PM

IT (Helpdesk) Tech

Cherrie Give Resultz
Remote, Volunteer can be anywhere in the world
I Want to Help

    • Details

    Available Times:
    Weekdays (daytime, evenings)
    Time Commitment:
    Flexible
    Commitment Details:
    6-12 Months
    Recurrence:
    Recurring
    Volunteers Needed:
    4
    Cause Areas:
    Community Development, Education, Human Rights & Civil Liberties, Job & Workplace, Legal Assistance
    Benefits:
    Training Provided, Academic Credit Available
    Participation Requirements:
    Driver’s License, Background Check, Attend Orientation
    Age Requirement:
    18+
    Wheelchair Accessible

    Description

    Are you a college student or graduate?

    Position Title: IT (Helpdesk) Tech Intern

    Reports To: IT (Helpdesk) Supervisor

    Location: Remote

    Company: Cherrie Give Resultz HR Consultant & Staffing Firm

    About the Company: Cherrie Give Resultz - HR consultant provides expert advice and services to businesses on various aspects of human resources management. We help companies optimize their HR functions, improve employee performance, and align HR strategies with overall business goals. Services range from generalist support to specialized areas like talent management, compensation, and benefits.

    Job Summary: An IT Help Desk Technician provides technical support and assistance to users experiencing hardware, software, or system issues, troubleshooting problems via phone, email, or chat, and documenting solutions to ensure efficient and satisfactory resolutions. Key responsibilities include diagnosing technical problems, installing and configuring software, repairing hardware, escalating complex issues, and maintaining detailed records for future reference.

    Key Responsibilities

    • User Support:
    • Act as the primary point of contact for users needing technical assistance.
    • Troubleshooting:
    • Diagnose and resolve hardware, software, and operating system issues using diagnostic tools and techniques.
    • Technical Assistance:
    • Provide step-by-step guidance to users for resolving technical problems with their computers, applications, and other equipment.
    • Documentation:
    • Log all user interactions, problems, and solutions, creating a knowledge base for future reference.
    • Escalation:
    • Redirect complex or unresolved issues to senior IT personnel or specialized support teams.
    • Software/Hardware Management:
    • Install, configure, and maintain software and hardware as needed.
    • Customer Service:
    • Ensure a high level of customer satisfaction by providing timely, effective, and personalized support.
    • Feedback & Improvement:
    • Communicate customer feedback and suggest improvements to IT processes and services.

    Location

    Remote
    Volunteer can be anywhere in the world
    Associated Location
    Atlanta, GA, USA

    Please fill out this form

    All fields are required
    Choose a file or drag it here
    No file chosen (maximum size: 10 MB)
    I acknowledge that use of the Idealist Applicant Tracking System is subject to Idealist's Privacy Policy and Terms of Service.
    Illustration

    Discover Your Calling

    Find opportunities to change the world with the latest social-impact job, internship, and volunteer listings. Plus, explore resources for taking action in your community.
    Sign Up Now
    Already a user? Log in