(Volunteer) Help Desk Technician

Job Position: (Volunteer) Help Desk

About Gender Freedom Society:

Gender Freedom Society is a 501c3 non-profit organization dedicated to building an inclusive and supportive community for gender-diverse people. Through education, advocacy and community building, we create spaces where everyone can thrive in their authentic selves.

Candidates for this position must be residents of North America.

Role Summary:

Gender Freedom Society is looking for a (Volunteer) Help Desk Technician to provide basic IT support to our staff and volunteers.

Key Responsibilities:

• Manage account creation, deactivation, and password resets for GFS systems.
• Provide basic troubleshooting for:
  • Google Workspace (Gmail, Drive, Docs, etc.)
  • Microsoft 365 (O365)
  • Canva
  • WordPress (website management and updates)
  • WHM & cPanel (account and hosting management)
• Respond to help desk inquiries in a timely and friendly manner, keeping in mind that most volunteers work after hours.
• Document common technical issues and solutions for future reference.
• Escalate complex technical issues when necessary.
• Assist with training users on best practices for security and platform use.

Qualifications:

• Familiarity with Google Workspace, Microsoft 365, Canva, WordPress, WHM/cPanel.
• Basic troubleshooting skills for web hosting, email, and cloud-based applications.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Ability to work independently and maintain confidentiality.
• Experience in IT support or help desk roles is a plus but not required.

Why Volunteer With Us?

• Help sustain a nonprofit that supports the transgender and gender-diverse community.
• Be part of a welcoming and affirming team.
• Flexible, remote-friendly role with opportunities for skill-building.
• Make a meaningful impact on the lives of incarcerated individuals.
• Gain valuable experience in professional development.