Program Manager (Volunteer)

Program Manager (Volunteer)

PromiseRise | Internship & Career Readiness Programs

Organization: Mentor A Promise (MAP)

Division: PromiseRise

Location: Remote with NYC-based collaboration as needed

Commitment: Approximately 5–10 hours per week

Type: Volunteer

Minimum Commitment: 6-month commitment required

Reports To: Chief of Career Readiness & Pathways

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit organization supporting children and youth ages 5–18 experiencing housing instability through mentorship, literacy, social-emotional learning, educational enrichment, workforce development, creative opportunity, advocacy, housing innovation, and community-centered support.

We believe meaningful career experiences can transform lives. Through internships, professional development, mentorship, and hands-on learning, MAP prepares individuals to become confident professionals and compassionate leaders while strengthening the organization's capacity to serve children and families.

About PromiseRise

PromiseRise prepares volunteers, interns, fellows, and emerging professionals for meaningful careers through workforce development, leadership training, professional learning, internships, and career readiness experiences.

The division creates structured opportunities for participants to develop practical skills, build professional networks, explore career pathways, and contribute to MAP's mission while gaining real-world nonprofit experience.

Role Overview

The Program Manager oversees the day-to-day coordination, administration, and continuous improvement of PromiseRise's internship and career readiness programs.

Working closely with the Chief of Career Readiness & Pathways, department leaders, supervisors, and interns, this role helps ensure participants have a meaningful, well-supported, and professionally enriching experience throughout their time at Mentor A Promise.

The Program Manager coordinates onboarding, monitors participant progress, supports supervisors, tracks program outcomes, addresses challenges, and helps build a high-quality internship program that prepares future nonprofit and community leaders.

Key Responsibilities

Program Coordination

• Coordinate the day-to-day operations of PromiseRise internship and career readiness programs
• Support intern onboarding, orientation, and program engagement
• Monitor participant progress throughout the internship experience
• Help ensure interns have meaningful assignments and learning opportunities
• Coordinate program schedules, meetings, workshops, and special events

Intern Support

• Serve as a primary point of contact for interns throughout the program
• Conduct regular check-ins to support participant success
• Help address questions, challenges, and barriers to participation
• Promote professional growth, collaboration, and engagement
• Foster a welcoming, inclusive, and supportive learning environment

Supervisor Collaboration

• Partner with department leaders and supervisors across MAP
• Support supervisors in providing meaningful learning experiences
• Help monitor internship goals, deliverables, and learning outcomes
• Facilitate communication between interns and department leaders
• Encourage consistency across internship experiences throughout the organization

Program Operations

• Maintain accurate internship records and documentation
• Track attendance, participation, milestones, and program completion
• Prepare reports, dashboards, and program updates
• Monitor program effectiveness and recommend improvements
• Support the development of policies, procedures, and operational systems

Continuous Improvement

• Collect participant and supervisor feedback
• Identify opportunities to strengthen internship programming
• Recommend improvements to career readiness initiatives
• Research best practices in internship management, workforce development, and nonprofit talent development
• Contribute to the long-term growth of PromiseRise programs

Preferred Qualifications

• Experience in program management, project management, workforce development, higher education, nonprofit management, career services, or related fields
• Strong organizational and project coordination skills
• Excellent interpersonal and communication abilities
• Experience working with interns, students, volunteers, or emerging professionals is preferred
• Ability to manage multiple priorities while maintaining attention to detail
• Passion for mentoring and developing future nonprofit leaders

Why This Role Matters

An internship should be more than work experience—it should be a foundation for lifelong growth.

Every intern who feels supported, challenged, and empowered gains skills that extend far beyond their time at Mentor A Promise. By creating meaningful learning experiences, the Program Manager helps prepare future leaders while strengthening the organization's ability to serve children and families experiencing housing instability.

Success Measures

• Positive intern engagement and satisfaction
• Strong collaboration with supervisors across MAP
• Successful completion of internship milestones
• Timely onboarding and participant support
• Continuous improvement of internship operations
• High-quality career readiness experiences for all participants

Leadership Participation

The Program Manager is expected to:

• Attend PromiseRise team meetings and planning sessions
• Participate in regular check-ins with the Chief of Career Readiness & Pathways
• Collaborate with supervisors and leaders across multiple divisions
• Support internship events, career development workshops, and organizational initiatives

Volunteer Expectations

• Approximately 5–10 hours per week
• Minimum 6-month commitment required
• Maintain timely and professional communication
• Collaborate through MAP systems and communication platforms
• Support MAP's safeguarding standards, mission, and organizational values
• Demonstrate professionalism, integrity, collaboration, accountability, and a commitment to developing future leaders

What You'll Gain

• Experience managing internship and workforce development programs within a growing nonprofit organization
• Opportunities to strengthen leadership, program management, operations, and coaching skills
• Collaboration with executive leaders, department directors, and emerging professionals
• Professional references and letters of recommendation
• Meaningful experience helping prepare the next generation of nonprofit professionals and community leaders

How to Apply

Interested candidates should apply directly through Idealist and include their resume and cover letter.

Please highlight any experience in program management, internship coordination, workforce development, education, nonprofit leadership, human resources, career services, or related fields.

Help build transformative internship experiences that inspire future leaders while advancing Mentor A Promise's mission to serve children and families experiencing housing instability.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.