Sunshine on the Line - Outbound Caller Needed for our Windsor Office

Position: Outreach Coordinator & Administrative Support

Does your voice spread sunshine and rainbows over the line? We need you to join our team. This role involves making outbound calls, gathering and verifying information, collecting timesheets, and assisting with basic relationship management. This is a pivotal role providing support not only to the volunteer coordinator, but also to our volunteer team in the field.

Your sunshiny voice will provide much needed socialization and connection to our consumers who are elderly and legally blind. You would volunteer directly for the program coordinator while working hand-in-hand with our stellar volunteer admin support.

Key Responsibilities

• • Make outgoing calls to volunteers, consumers or partners to say THANK YOU, and to obtain the required information
  • Collect, review, and follow up on missing or incomplete timesheets
  • Accurately document and track information in internal systems (we have work arounds if you don’t type)
  • Assist in troubleshooting basic issues and directing more complex matters to the appropriate team
  • Maintain a professional and friendly communication style at all times
  • Support the team with general administrative tasks as needed

Qualifications

• • Availability of aprox. 4 hours on Wednesday a.m. to start
  • Strong verbal communication and customer‑service skills
  • Comfortable making calls and speaking with a variety of individuals
  • Good organizational skills and attention to detail
  • Ability to troubleshoot simple issues and follow clear procedures
  • Dependable, self‑motivated, and able to work independently