Office Volunteer

Could include:

• Serving as the first point of contact in the office and answering phones (responding to inquiries)
• Being trained and knowledgeable about Village services to accurately represent the organization
• Taking and documenting member service requests by phone or email
• Entering and updating service requests in the system
• Processing cancellations, changes and scheduling updates
• Contacting volunteers by phone or email to fill open service requests
• Sending service request communications to volunteers
• Coordinating between members, volunteers, and staff to ensure services are covered
• Maintaining accurate records of scheduled, completed, and canceled services
• Communicating service updates and needs to appropriate Village staff

Administrative

• Filing and organizing physical and digital records
• Printing, copying, and assembling office materials (member folders and orientation packets)
• Preparing mailings (letters, newsletters, appreciation notes, event invitations)
• Shredding