(Hybrid) Family Support Committee Member

Volunteer Committee Job Descriptions

Family Selection Committee & Family Support Committee

About HFHNCC

Habitat for Humanity of New Castle County (HFHNCC) brings people together to build homes, communities, and hope. Through our Homeownership Program, we partner with individuals and families to achieve safe, affordable, and sustainable homeownership.

Our work is grounded in the belief that:

• Homes are not given—they are earned through partnership
• Families must demonstrate Need, Willingness to Partner, and Ability to Pay
• Long-term success requires accountability, education, and support

Purpose of Committees

Both the Family Selection Committee and Family Support Committee play critical and complementary roles in:

• Protecting the integrity of the program
• Upholding fairness, consistency, and compliance
• Supporting families with both accountability and compassion
• Advancing HFHNCC’s mission through thoughtful decision-making and engagement

Shared Expectations for All Committee Members

Volunteer Code of Conduct

All volunteers are expected to:

• Promote a respectful, inclusive environment
• Maintain confidentiality
• Uphold HFHNCC’s zero-tolerance policies (drugs, alcohol, weapons)
• Respect boundaries and ethical guidelines, including gift policies
• Protect the integrity of HFHNCC’s mission and programs
• Report concerns through appropriate channels

Core Values in Action

Committee members are expected to:

• Lead with integrity and fairness
• Balance compassion with accountability
• Support families without creating dependency
• Reinforce that homeownership is earned through partnership

Impact Statement

Family Selection upholds the mission.

Family Support strengthens the family.

Together, we:

• Build Homes
• Build Stability
• Build Accountability
• Build Hope

Volunteer Committee Job Description

Family Support Committee (FSC – Support)

“Accountability Partner & Encourager”

Role Summary

The Family Support Committee serves as the primary relationship bridge between HFHNCC and participating families. Volunteers walk alongside prospective homeowners from acceptance through post-purchase, ensuring they remain on track, supported, and successful.

Key Responsibilities

• Build a trusted, supportive relationship with assigned family(ies)
• Conduct monthly check-ins and provide progress updates to staff
• Guide families through:
• Sweat Equity completion
• Homeownership education requirements
• Financial readiness and savings goals
• The closing process
• Transition to homeownership and post-purchase success
• Monitor and support progress in:
• Income stability
• Credit maintenance
• Debt management
• Savings (including settlement funds)
• Utilize HFHNCC tools:
• Individual Service Plan (ISP)
• Monthly progress reports
• Financial tracking forms
• Identify and communicate early warning signs or risks
• Collaborate with staff and partners (e.g., housing counselors, financial coaches)

Primary Goal

Prevent de-selection by ensuring early intervention, accountability, and encouragement.

Qualifications

• Strong relationship-building and listening skills
• Empathy and sensitivity to challenges faced by low-moderate income households
• Ability to balance support with accountability
• Comfortable discussing:
• Budgeting and finances
• Personal goals and barriers
• Experience in coaching, mentoring, or social services is a plus

Time Commitment

• 2-year commitment
• Approximately 3–6 hours per month
• Includes:
• Monthly family meetings/check-ins
• Committee meetings
• Reporting responsibilities