Volunteer Coordinator – Patient Experience Navigator-

Are you interested in ensuring an optimal patient experience for all patients? Do you want to empower patients and families to take charge of their healthcare? If so then this volunteer position is a perfect fit for you. As a Patient Experience Navigator, you’ll serve as a trusted guide—providing education, care coordination, advocacy, and support. You’ll teach self-advocacy tools and connect families to needed resources.

This position plays a pivotal role in supporting patients and their families through the healthcare journey by:

• Educating them about rights, diagnoses, treatment options, and resources
• Empowering them with self-advocacy skills and tools
• Engaging them in shared decision-making and ongoing support

📝 Key Responsibilities

1. Patient and Family Education
   • Clearly explain diagnoses, treatment options, and care pathways
   • Provide culturally appropriate educational materials and training on self-advocacy skills
2. Care Navigation & Coordination
   • Assist with scheduling appointments, referrals, and follow-up
   • Help overcome obstacles—insurance, transportation, and language barriers
3. Resource Linkage and Advocacy
   • Connect patients/support systems to support services (e.g., financial aid, support groups, community resources
   • Represent and uphold patients’ preferences with care teams and systems
4. Emotional Support & Empowerment
   • Build trust, offer empathetic listening, and reinforce self-advocacy
   • Facilitate training or workshops on communication skills and navigating healthcare systems
5. Documentation & Continuous Improvement
   • Track contacts, progress, and outcomes
   • Collect patient feedback to refine program offerings
6. Collaboration & Outreach
   • Partner with care teams, nonprofits, advocacy groups, referring partners, and insurers
   • Help develop patient-facing materials and outreach efforts

👤 Preferred Qualifications

• Skills:
  • Strong verbal and written communication
  • Empathy and cultural competence
  • Organizational and problem-solving skills
  • Knowledge of healthcare and insurance systems

🌟 Preferred Attributes

• Experience delivering workshops/training
• Experience working with diverse populations
• Lived experience as a patient or caregiver
• Self-directed, team-oriented, and comfortable in dynamic environments

🎯 Impact & Outcomes

• Measurable Gains: Increased patient self-advocacy, satisfaction, care access, reduced missed appointments
• Program Growth: Helps build scalable education and support programs
• Stronger Relationships: Boosts trust and engagement among patients, families, and healthcare partners