Client Satisfaction Survey Coordinator

Position Summary

The Volunteer supports the Family Caregiver Support Program by calling clients to conduct a client satisfaction survey to gather feedback from participating caregiver clients.

Key Responsibilities

• • Contact program participants via phone and enter data into an online database.
  • Clearly explain the purpose of the survey to help ensure participants understand the questions.
  • Accurately record responses in the online database.
  • Maintain strict confidentiality of client information at all times.
  • Track outreach attempts and completed surveys.
  • Identify and immediately report any urgent concerns or service issues to the supervisor.
  • Participate in orientation and training related to the survey process and confidentiality standards.

Qualifications and Skills

• • Must be 18 years old or older
  • Strong communication and interpersonal skills.
  • Comfortable speaking with family caregivers from diverse backgrounds.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Reliable, organized, and detail-oriented.
  • Basic computer skills (email, data entry, spreadsheets, or survey tools).
  • Previous customer service, research, or call center experience is an asset but not required.
  • Empathy and respect for caregivers and older adults.
  • Professional and courteous phone manner.
  • Active listening skills.
  • Ability to remain neutral and non-judgmental when collecting feedback.
  • Seeking bilingual Spanish and bilingual Russian as well as English speakers.