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Copy of Greet our blood donors by volunteering as a Blood Donor Ambassador! (Lyons)
Descripción
Descripción
Blood Services - Wayne County: Donor Ambassador (BDA)
As a volunteer donor ambassador, you’ll ensure every blood donor has a wonderful experience from start to finish. Greet donors with a warm smile, assist them with checking in, and express heartfelt thanks for their generous donation. You’ll be a key part of our Biomedical Services team, making a real difference every day. Each shift you take helps save lives. While this position requires that volunteers speak English.
Locations
Wayne County (Wolcott, Clyde, Lyons)
Key Responsibilities
During a shift, Donor Ambassadors will:
- Welcome donors with a warm smile, explain the donation process, and help with check-in.
- Guide donors smoothly through the Check-In process.
- Provide great customer service by answering questions and making the donation experience positive.
- Share the Red Cross story and our mission.
- Educate donors about how their blood types can be optimized to help more patients.
- Ensure donors have their post-donation information and check their recovery time.
- Encourage donors to download the Donor App, use RapidPass, and schedule their next appointments via BookNow.
- Say thank you to each donor for their contribution.
- Reach out to donors with friendly reminder calls and help reschedule appointments as needed to keep our community connected and engaged.
- Report any issues to the collections staff and keep donors safe.
- Sanitize and disinfect donor areas as needed.
Donor Ambassadors are needed to support both mobile blood drives (hosted at community or sponsor sites) and fixed sites (Red Cross blood donation centers).
Qualifications
- Volunteer must be age 16+
- Volunteers must be mature enough to maintain confidentiality and respond appropriately to adverse donor reactions
- Ability to display the utmost professionalism and communication skills
- Extremely comfortable working with people from diverse communities and backgrounds
- Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App, Book Now, and Ability to explain/teach technology to donors and fellow volunteers
- Ability to understand and explain Donor Optimization to donors
- Ability to regularly commit to the schedule, arrive punctually, and adapt to a change-driven culture
- Willingness to comply with current public health and Red Cross policies
Training provided by the Red Cross:
The following Red Cross trainings are required to serve in this role:
- Red Cross Volunteer Orientation
- Online Blood Drive Volunteer Training
- Ongoing training and refresher courses, including Diverse Donor training
Development Opportunities
- Gain valuable training and experience while providing an invaluable service to your community
- Network and meet new people
- Develop customer service skills that last a lifetime
Ubicación
Cómo participar como voluntario(a) en esta oportunidad
The following outlines the registration process for new volunteers. Please follow the steps below to get started:
- Click the following link:https://volunteerconnection.redcross.org/?nd=opportunity_search
- Scroll down until you see the red button labeled “Explore Ways to Help.”
- From this screen, use the Opportunity Finder to search for the relevant position.
- Once you find the position you would like to apply for, select “Get Started,” then click “Click Here to Begin.”
- You will be redirected to our Single Sign-On page.
- Under the “Create a Red Cross ID” section (located on the right side of the webpage), create your username using your email address and set a password.
- After creating your account, complete the remaining application steps, including verifying your contact information and submitting a background check, if required for the role.
If you have any questions or need assistance at any point, please don’t hesitate to reach out to me at carolina.estrada@redcross.org or call me at 585-776-4631.
