Program Manager (Volunteer)

Program Manager (Volunteer)

Time Commitment: 3–5 hours per week (Hybrid)

Minimum Commitment: 3 months

Location: Remote, with optional weekend youth info sessions (virtual or in‑person when available)

About Outcome School

Outcome School equips underserved youth with skills → jobs → long‑term mobility. We deliver free, high‑quality tech and workforce development programs that help young people build confidence, gain real skills, and access career‑advancing opportunities. Our volunteers are the heart of this mission.

Role Overview

Program Managers are passionate about youth empowerment, workforce development, and community impact. They ensure students have a smooth, supportive journey from the moment they learn about Outcome School to the moment they complete the program. This role blends coordination, outreach, communication, and student support — perfect for someone who loves helping young people succeed.

Key Responsibilities

Student Coordination & Journey Management

• Serve as the primary point of contact for students from enrollment to completion.
• Track attendance, engagement, and progress across cohorts.
• Ensure students understand expectations, deadlines, and program milestones.
• Provide encouragement, accountability, and check‑ins to help students stay on track.
• Flag challenges early and coordinate solutions with instructors, mentors, and staff.

Outreach & Recruitment Support

• Help connect with youth, families, schools, and community partners.
• Encourage young people to join our free tech programs through outreach messages, calls, or community engagement.
• Support weekend youth info sessions (virtual or in‑person when available).
• Share program updates and opportunities with community organizations.

Community Engagement & Relationship Building

• Build trust with students and families through consistent, positive communication.
• Strengthen partnerships with schools, nonprofits, and youth‑serving organizations.
• Represent Outcome School with professionalism, warmth, and mission alignment.

Program Operations & Quality Assurance

• Support instructors and mentors by coordinating schedules and communications.
• Help maintain organized records, student data, and program documentation.
• Identify opportunities to improve the student experience and program workflow.
• Contribute to a culture of operational excellence, transparency, and youth‑centered design.

Who Thrives in This Role

• Someone who loves empowering youth and creating pathways to opportunity.
• A strong communicator who enjoys coordinating people and moving projects forward.
• A mission‑driven volunteer who believes in equity, access, and community uplift.
• Organized, reliable, and comfortable working independently in a remote environment.
• Passionate about tech education, workforce development, or community engagement.

Impact of This Role

Program Managers directly shape the student experience. Your work helps young people:

• Access free, high‑quality tech training
• Build confidence and career‑ready skills
• Connect with mentors and supportive adults
• Move toward real jobs and long‑term mobility

This is a role where your time creates visible, life‑changing outcomes.