Bilingual (English/Spanish) Domestic Violence Chat Line Advocate (Volunteer)

About Us

Inellas Restoration Center (IRC) provides a safe place where survivors of domestic violence can find healing, support, and empowerment to live lives free of abuse. Through our CCDE Live/Chat program, we meet survivors exactly where they are - delivering real-time, confidential, trauma-informed support.

The Opportunity

We are seeking a compassionate, skilled, and bilingual (English/Spanish) volunteer Domestic Violence Advocate to join our digital chat line. This critical role allows you to bridge the gap for Spanish-speaking survivors, ensuring they receive immediate, language-accessible crisis intervention and safety planning in their moments of greatest need.

By serving in this dual-advocate capacity, you will provide life-saving advocacy directly to both English- and Spanish-speaking survivors on a single, secure platform.

What You’ll Do

• Crisis Support: Respond to incoming chat communications from survivors, providing trauma-informed validation and immediate safety planning.
• Language Access: Confidently handle chats in both English and Spanish, removing language barriers for survivors seeking safety resources.
• Resource Connection: Guide survivors to essential community resources (shelters, legal services, medical support) without judgment or coercion.
• Maintain Safety: Document interactions in a secure, non-identifying manner in strict compliance with the Violence Against Women Act (VAWA) and Illinois confidentiality laws.

Who You Are

• Bilingual: Fully fluent in both English and written Spanish.
• Experienced: You have prior experience in domestic violence advocacy, crisis hotline intervention, or survivor-centered care.
• Certified: Ideally holds an Illinois 40-hour Domestic Violence Certification (or is willing to complete it through our supported program).
• Technologically Secure: Reliable access to a password-protected computer and a secure, private, and distraction-free workspace.

Perks of Volunteering with IRC

• Remote option, flexible volunteer hours (including evening, overnight, and weekend availability).
• Access to agency-supported training and professional development.
• Make an immediate, life-saving impact in the Illinois survivor community.

To Apply:

Please apply directly through Idealist or email your resume and a short statement of interest to HR@Inellasrestorationcenter.org with the subject line "Bilingual Chat Advocate Volunteer."