Spanish-Speaking Medicare Benefit Navigator

This position requires passion to help consumers understand and learn about Medicare benefits available to them as they turn 65 or every year during open enrollment. Help will be in the form of providing education in a group or one on one setting. Providing consumers help in navigating the vast array of benefits available to Medicare beneficiaries using a number of tools and resources available. And finally, assisting with application completion.

Responsibilities & Duties Available:

• Answers calls and returns messages
• Gathers necessary information from clients
• Answers questions about Benefits In Action Medicare services
• Provides comparison among Medicare plans based on consumer interest and demands.
• Upholds HIPAA policies and procedures throughout process
• Documentation as required for reporting work
• Participates in regular exchanges of information
• Submits ideas for improvements and provides input
• Attends trainings as required
• Other opportunities as available

Support - training will be provided:

• Online Medicare training provided - 12-15 hours
• Additional training with experience Medicare navigators
• Specific database/process training available