Director, Donation Management

This volunteer is responsible for ensuring that ECHO is effectively fulfilling its Mission to support neighbors in need by maintaining stocks of in-kind donations of food, clothing, and housewares, as well as monetary donations, sufficient to meet client needs.

The Director, Donation Management, is responsible for ensuring that ECHO is effectively fulfilling its Mission to support neighbors in need by maintaining stocks of in-kind donations of food, clothing, and housewares, as well as monetary donations, sufficient to meet client needs. The Director, Donation Management, oversees a process that includes: helping identify items needed; promulgating and educating potential donors about those needs; providing the initial receipt of in-kind and monetary donations at the Donation Door; and concludes with appropriately acknowledging receipt of those donations in helping ECHO meet its Mission.

In effectively managing donations to ensure sufficient stocks to meet client needs/demand, the Donation Manager has the following responsibilities:

• Direct, coordinate, support ECHO sections providing in-kind donations – Clothing, Housewares, Food, etc. – to ensure stocks sufficient to meet clients’ needs
• Coordinate with the Director, Support Operations to maintain current information on the kind of donated items ECHO can and cannot accept.
  • Help educate volunteers and donors on what kind of donations that ECHO can and cannot accept in order to meet client needs.
• Ensure efficient, accurate recording of in-kind donations at the time of donation at the Donation Door.
• Coordinate with the Director, Volunteer Program, to ensure donation staffing needs are met efficiently and in a timely manner.
• Recruit and train new volunteers for work at the Donation Door, and ensure volunteers are available sufficient to support accepting donations during ECHO’s hours of operations.
• Ensure priority of donations goes to meeting clients’ needs.
• Maintain the ECHO Donation Management database to track and monitor donation trends (individual and organization) and to appropriately recognize those donors.
• Coordinate with Food and Clothing sections regarding support for clothing and food drives.
• Help establish and maintain relationships with appropriate partner agencies – e.g., Medical Missionaries, B-Thrifty, MaRih Center – who accept donated items ECHO cannot absorb.
• Ensure that ECHO donation operations align with ECHO’s Mission, Vision and Values.

The Donation Manager should have at least 5 years’ experience working as a volunteer or paid Non-Profit employee, an understanding and appreciation for working with volunteers, and experience coordinating a multi-shift organization.