Strategic Growth, Impact & Insights Manager

Community, Serve Us is seeking an experienced Strategic Growth, Impact and Insights Manager to help guide the growth of our platform through thoughtful, mission-aligned data analysis.

This role turns data into direction, ensuring our work grows with intention, accountability, and impact. It is best suited for a seasoned professional who enjoys connecting analytics, strategy, and social good. We will also consider recent graduates with strong foundations in strategy, analytics, and nonprofit or mission-driven work, with demonstrated ability to improve user engagement through data-driven approaches.

Responsibilities:

• Define and track meaningful KPIs across user acquisition, engagement, conversion, and retention
• Pull and document monthly performance metrics across web and social platforms
• Identify automations that can pull metrics from Google Analytics and native platform (IG, FB, etc) reporting into our monthly metrics tracker
• Build and maintain separate dashboards for technical team, internal business stakeholders and advisors, and external stakeholders
• Analyze trends, funnels, and performance to surface insights and opportunities
• Translate data into clear recommendations that inform product, content, and outreach strategy
• Support impact reporting for partners and funders
• Help foster a culture of continuous learning and improvement

Qualifications:

• Preferred 7+ years of experience in analytics, growth, impact measurement, or a related field (including volunteer and internship experience)
• Proven ability to translate data into actionable strategy
• Strong understanding of digital platforms, KPIs, and performance reporting
• Experience collaborating across disciplines and functions
• Comfort working in early-stage or evolving environments
• Passion for social impact and our mission

Why This Role Matters

Your work will directly influence success and help create opportunities for all voices to be heard and all people to have an opportunity to impact outcomes in their community and across the nation, as well as be instrumental in how impact is measured and communicated. You’ll help ensure that decisions are grounded in insight, not guesswork, and that outcomes remain at the center of our growth.