Senior Director of Mentorship Programs (Volunteer)

Senior Director of Mentorship Programs (Volunteer)

PromisePrograms | Mentorship & Volunteer Services

Organization: Mentor A Promise (MAP)

Division: PromisePrograms

Location: Remote / Hybrid (NYC Collaboration as Needed)

Type: Volunteer Senior Leadership Role

Commitment: Approximately 5–10 Hours Per Week

Minimum Commitment: 6-Month Commitment Required

Reports To: Chief Program Officer

Works Closely With: Executive Leadership Team, PromisePeople, PromiseTrust, PromiseLearning, PromiseMeasure, School Partners, Program Directors, and Mentor Leadership Teams

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit organization dedicated to supporting children and youth experiencing housing instability through mentorship, literacy, educational enrichment, social-emotional learning, workforce development, and community-centered opportunity.

Mentorship is the foundation upon which MAP was built.

Every mentor represents a caring adult relationship that can help a young person develop confidence, resilience, hope, and opportunity.

As MAP continues to grow, we are committed to building one of the strongest mentorship ecosystems in the nonprofit sector.

About PromisePrograms

PromisePrograms serves as the programmatic heart of Mentor A Promise and oversees mentorship, educational enrichment, youth development, student engagement, family partnerships, and volunteer services.

The division exists to ensure that every student receives consistent, high-quality, relationship-centered support.

Role Overview

Mentor A Promise is seeking an experienced and visionary Senior Director of Mentorship Programs to provide strategic leadership for the organization's mentorship and volunteer services infrastructure.

This leader oversees the full mentor lifecycle—from recruitment and onboarding to training, matching, engagement, retention, and long-term mentor success.

The Senior Director is responsible for ensuring that MAP's mentorship programs remain safe, effective, scalable, data-informed, and deeply aligned with the organization's mission.

This role leads one of the most important functions within MAP and directly impacts the quality of support provided to students across all programs.

Core Responsibilities

Mentorship Program Leadership

Lead the strategic development, implementation, and continuous improvement of MAP's mentorship programs.

Oversee:

• Mentor recruitment
• Mentor onboarding
• Mentor training
• Mentor matching
• Mentor engagement
• Mentor retention
• Mentor support systems
• Program quality assurance

Help ensure a consistent and high-quality mentorship experience across the organization.

Mentor Lifecycle Management

Develop systems supporting every stage of the mentor journey, including:

• Recruitment
• Screening
• Onboarding
• Training
• Placement
• Engagement
• Retention
• Recognition
• Offboarding

Build a sustainable and mission-aligned mentor ecosystem.

Program Quality & Outcomes

Partner with PromiseMeasure to:

• Track mentor engagement
• Measure mentor retention
• Evaluate mentoring outcomes
• Monitor program quality
• Support continuous improvement initiatives

Use data to strengthen mentoring relationships and student outcomes.

Volunteer Leadership & Engagement

Develop strategies that strengthen:

• Volunteer participation
• Volunteer satisfaction
• Community building
• Mentor recognition
• Leadership development

Help create an environment where volunteers feel valued, supported, and connected to the mission.

Cross-Functional Collaboration

Partner closely with:

• PromisePeople
• PromiseTrust
• PromiseLearning
• PromiseMeasure
• School partners
• Community organizations

Ensure mentorship remains integrated across MAP's broader service model.

Leadership Responsibilities

The Senior Director provides leadership and oversight for:

Director of Mentor Recruitment

Responsible for:

• Mentor recruitment strategy
• Outreach campaigns
• Volunteer pipelines
• Recruitment partnerships
• Community engagement efforts

Director of Mentor Experience

Responsible for:

• Mentor engagement
• Mentor satisfaction
• Volunteer communications
• Retention initiatives
• Recognition programs

Director of Mentor Training & Development

Responsible for:

• Mentor onboarding
• Training curriculum
• Professional development
• Coaching resources
• Mentor readiness programs

Mentor Matching Manager

Responsible for:

• Mentor-mentee matching
• Placement processes
• Relationship monitoring
• Matching quality assurance

Mentor Engagement Manager

Responsible for:

• Ongoing mentor support
• Volunteer events
• Community building
• Mentor communications

Mentor Success Coordinator

Responsible for:

• Mentor check-ins
• Program support
• Retention tracking
• Mentor success initiatives

Volunteer Engagement Coordinator

Responsible for:

• Volunteer communications
• Volunteer recognition
• Engagement activities
• Community outreach support

Qualifications

Helpful experience may include:

• Mentoring Programs
• Volunteer Management
• Youth Development
• Education
• Program Management
• Community Engagement
• Social Services
• Nonprofit Leadership
• Student Support Services

Strong candidates often demonstrate:

• Leadership experience
• Program management expertise
• Volunteer engagement experience
• Relationship-building skills
• Strategic thinking
• Strong communication abilities
• Commitment to youth development and mentorship

Experience working with mentoring programs, schools, youth-serving nonprofits, volunteer organizations, or educational initiatives is highly valued.

First-Year Priorities

Within the first year, this leader will help:

• Strengthen MAP's mentor lifecycle framework
• Expand mentor recruitment pipelines
• Improve mentor training systems
• Enhance mentor matching practices
• Strengthen mentor retention efforts
• Build mentor engagement and recognition programs
• Improve mentorship data and reporting systems
• Support program growth and quality improvement

Success Measures

Success in this role includes:

• Increased mentor recruitment
• Strong mentor retention rates
• Improved mentor satisfaction
• Effective mentor-mentee matching
• Strong volunteer engagement
• Consistent training completion
• Positive student outcomes
• High-quality mentorship experiences

Why This Role Matters

Every child deserves a trusted adult who believes in them.

Mentorship changes lives.

Strong mentorship programs do not happen by accident.

They require thoughtful systems, dedicated volunteers, meaningful training, and intentional support.

The Senior Director of Mentorship Programs helps ensure that every mentoring relationship has the opportunity to make a lasting difference.

This role helps strengthen the relationships behind the mission.

What You'll Gain

• Senior leadership experience within a growing nonprofit organization
• Opportunity to build and scale a best-in-class mentorship program
• Direct collaboration with executive leadership and program teams
• Experience leading volunteer engagement and youth development initiatives
• Professional references and letters of recommendation
• Meaningful impact supporting children and youth experiencing housing instability

How to Apply

Interested candidates should apply directly through Idealist and submit:

• Resume or CV
• Brief statement of interest
• Relevant mentoring, volunteer management, youth development, education, nonprofit leadership, or program management experience

Please share experience involving:

• Mentoring programs
• Volunteer engagement
• Youth development
• Program leadership
• Community partnerships
• Volunteer recruitment
• Training and development

Help build the relationships behind the mission.

Because one caring adult can change the trajectory of a child's life.

This role holds the pieces together.

From recruitment to matching to mentor success—help ensure every mentoring relationship begins with support, purpose, and the opportunity to thrive.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.