Jira Administrator

• This is an unpaid volunteer opportunity.
• Jira Administrator is expected to put in at least 5 hours per week and be responsive to emails within 36 hours.
• STW(tm) welcomes volunteers who are seeking skill-based volunteering opportunity. STW(tm) shall provide "letter of recommendation" professionals who demonstrate outstanding contribution for professional references.

SUMMARY:

Reporting to the Associate Director of Technology, the Jira Administrator is responsible for integrating Jira and Confluence with the current systems, designing workflows, permissions, and screen schemes for each business unit. The incumbent will also be responsible for maximizing the features of the product and integrating solutions for process improvement. They will work closely with the project team and act as a liaison between different key stakeholders across the organization. The Jira Administrator takes the initiative to identify opportunities, address performance/process gaps, and track risks, issues, and assumptions. The Jira Administrator is responsible for communicating any business function misalignments to the Jira project team and documenting changes.

PRIMARY RESPONSIBILITIES:

• Construct custom dashboards using various filter types in Jira.

• Develop Confluence pages and integrate Jira projects as requested.

• Maintaining customizations across projects/environments in Jira/Confluence.

• Excellent understanding of Jira workflows, permission schemes, notification schemes, screen schemes, etc.

• Work with the Systems Administrator to configure, maintain, and upgrade Atlassian Jira, Service Desk, and/or Confluence.

• Work with the Learning Developer to develop and compile training materials based on the group’s needs.

• Analyze and apply business requirements to workflows in Jira.

• Ensure the project is within scope and baseline.

• Contribute to project status reports.

• Track work activities and project statuses of ongoing projects.

• Attend regular meetings as necessary.

• Provide project support to the associate director.

• Be willing to attend virtual meetings in the EST timezone (GMT -4:00) and respond to emails within 36 hours.

• Perform other duties as required.

QUALIFICATIONS:

• Able to manage Jira Cloud and/or Jira Server (migration experience preferred).

• Skilled in configuring workflows, permissions, schemes, custom fields, and integrations.

• Understanding of nonprofit workflows, reporting needs, and budget-conscious solutions preferred.

• Experience moving Jira from self-hosted environments (e.g., Bluehost) to Jira Cloud or cloud infrastructure (Azure/AWS).

• Comfortable with Azure VM setup, database hosting, and applying nonprofit credits for cost optimization preferred.

• Knowledge of database backup/recovery best practices in cloud environments. (preferred).

• Familiar with HIPAA, GDPR, and nonprofit data protection standards.

Additional Nice-to-Haves:

• AWS hosting experience (for potential future projects).

• Familiarity with Confluence administration.

• Understanding of Webflow or web CMS integration with Jira (optional)

HOW TO APPLY:

If interested, please submit your resume to newvolunteers@savethewater.org. We would love to hear from you!