IT Operations Manager – Volunteer Leadership Role

IT Operations Manager (Infrastructure, Systems & Service Delivery)

The Donovan’s Venom

Remote | Technology | Volunteer Management Role

We’re Building — And It Has to Work Every Day

The Donovan’s Venom is growing.

More systems.

More users.

More complexity.

But without strong IT operations—

everything breaks.

We are seeking an IT Operations Manager to ensure our systems, tools, and infrastructure run smoothly, reliably, and at scale.

Because technology isn’t just about building.

It’s about keeping everything working.

The Role

This role is responsible for managing the day-to-day operations of the organization’s technology environment.

You will oversee systems, support operations, and ensure infrastructure is stable, secure, and scalable.

You are not just fixing issues.

You are building reliable operations that prevent them.

This role operates at the intersection of IT support, infrastructure, and operational efficiency, ensuring the organization can function without disruption.

What You’ll Own

IT Operations Strategy & Stability

• • Oversee daily IT operations across:
  • Systems
  • Tools
  • Platforms
  • Ensure stability, uptime, and reliability

Infrastructure & Systems Management

• • Manage infrastructure, including:
  • Cloud environments
  • Internal systems (e.g., Google Workspace)
  • Ensure systems are scalable and efficient

IT Support & Service Delivery

• • Oversee IT support processes:
  • Issue tracking
  • Resolution workflows
  • Ensure timely and effective support for all teams

Process Development & Standardization

• • Build and improve IT operations processes:
  • Support workflows
  • Incident management
  • System maintenance routines
  • Ensure consistency and efficiency

Performance & Reliability

• • Monitor system performance and uptime
  • Identify and resolve performance issues
  • Ensure systems meet operational needs

Security & Risk Coordination

• • Partner with Information Security to:
  • Maintain secure configurations
  • Reduce operational risks
  • Ensure IT operations align with security practices

User Access & System Administration

• • Oversee user access and permissions
  • Ensure proper onboarding/offboarding system access
  • Maintain system integrity

Cross-Functional Collaboration

• • Partner with:
  • Engineering
  • Security
  • HR and Operations
  • Ensure IT systems support all teams effectively

Documentation & Knowledge Management

• • Maintain documentation for:
  • Systems
  • Processes
  • Troubleshooting guides
  • Ensure knowledge is accessible and standardized

Automation & Efficiency

• • Identify opportunities to:
  • Automate processes
  • Reduce manual work
  • Improve response times and efficiency

Continuous Improvement

• • Identify operational gaps and inefficiencies
  • Implement improvements to scale operations
  • Strengthen overall IT performance

Who This Is For

This role is for someone who:

• • Thinks in systems, processes, and reliability
  • Is proactive in identifying and solving issues
  • Can manage both operations and strategy
  • Is highly organized and detail-oriented
  • Thrives in a fast-moving, growing environment

Qualifications

Required

• • 4–6 years of experience in:
  • IT operations
  • Systems administration
  • Technical support or infrastructure roles
  • Strong understanding of:
  • IT systems and infrastructure
  • Support and service delivery processes

Preferred

• • Experience with:
  • Cloud platforms
  • Google Workspace or similar systems
  • Experience in nonprofit or mission-driven organizations
  • Experience in remote teams

Commitment

• • 10–15 hours per week
  • Flexible schedule (with responsiveness to operational needs)
  • Participation in IT and cross-functional meetings required
  • Fully remote

What You’ll Gain

• • Experience leading IT operations
  • Exposure to infrastructure and system management
  • Opportunity to improve and scale operational systems
  • Development in leadership, process, and execution

Application Requirements (Read Carefully)

We are building — and operating in real time.

To ensure alignment:

• • You must be able to start within 14 days
  • You must complete the full application
  • You must be ready to manage and improve operations immediately

Important Disclaimer

This is a volunteer role.

We are onboarding individuals who are ready to contribute immediately.

Please only apply if you are prepared to begin within the next 14 days.