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IT Operations Manager – Volunteer Leadership Role
Details
Description
IT Operations Manager (Infrastructure, Systems & Service Delivery)
The Donovan’s Venom
Remote | Technology | Volunteer Management Role
We’re Building — And It Has to Work Every Day
The Donovan’s Venom is growing.
More systems.
More users.
More complexity.
But without strong IT operations—
everything breaks.
We are seeking an IT Operations Manager to ensure our systems, tools, and infrastructure run smoothly, reliably, and at scale.
Because technology isn’t just about building.
It’s about keeping everything working.
The Role
This role is responsible for managing the day-to-day operations of the organization’s technology environment.
You will oversee systems, support operations, and ensure infrastructure is stable, secure, and scalable.
You are not just fixing issues.
You are building reliable operations that prevent them.
This role operates at the intersection of IT support, infrastructure, and operational efficiency, ensuring the organization can function without disruption.
What You’ll Own
IT Operations Strategy & Stability
- Oversee daily IT operations across:
- Systems
- Tools
- Platforms
- Ensure stability, uptime, and reliability
Infrastructure & Systems Management
- Manage infrastructure, including:
- Cloud environments
- Internal systems (e.g., Google Workspace)
- Ensure systems are scalable and efficient
IT Support & Service Delivery
- Oversee IT support processes:
- Issue tracking
- Resolution workflows
- Ensure timely and effective support for all teams
Process Development & Standardization
- Build and improve IT operations processes:
- Support workflows
- Incident management
- System maintenance routines
- Ensure consistency and efficiency
Performance & Reliability
- Monitor system performance and uptime
- Identify and resolve performance issues
- Ensure systems meet operational needs
Security & Risk Coordination
- Partner with Information Security to:
- Maintain secure configurations
- Reduce operational risks
- Ensure IT operations align with security practices
User Access & System Administration
- Oversee user access and permissions
- Ensure proper onboarding/offboarding system access
- Maintain system integrity
Cross-Functional Collaboration
- Partner with:
- Engineering
- Security
- HR and Operations
- Ensure IT systems support all teams effectively
Documentation & Knowledge Management
- Maintain documentation for:
- Systems
- Processes
- Troubleshooting guides
- Ensure knowledge is accessible and standardized
Automation & Efficiency
- Identify opportunities to:
- Automate processes
- Reduce manual work
- Improve response times and efficiency
Continuous Improvement
- Identify operational gaps and inefficiencies
- Implement improvements to scale operations
- Strengthen overall IT performance
Who This Is For
This role is for someone who:
- Thinks in systems, processes, and reliability
- Is proactive in identifying and solving issues
- Can manage both operations and strategy
- Is highly organized and detail-oriented
- Thrives in a fast-moving, growing environment
Qualifications
Required
- 4–6 years of experience in:
- IT operations
- Systems administration
- Technical support or infrastructure roles
- Strong understanding of:
- IT systems and infrastructure
- Support and service delivery processes
Preferred
- Experience with:
- Cloud platforms
- Google Workspace or similar systems
- Experience in nonprofit or mission-driven organizations
- Experience in remote teams
Commitment
- 10–15 hours per week
- Flexible schedule (with responsiveness to operational needs)
- Participation in IT and cross-functional meetings required
- Fully remote
What You’ll Gain
- Experience leading IT operations
- Exposure to infrastructure and system management
- Opportunity to improve and scale operational systems
- Development in leadership, process, and execution
Application Requirements (Read Carefully)
We are building — and operating in real time.
To ensure alignment:
- You must be able to start within 14 days
- You must complete the full application
- You must be ready to manage and improve operations immediately
Important Disclaimer
This is a volunteer role.
We are onboarding individuals who are ready to contribute immediately.
Please only apply if you are prepared to begin within the next 14 days.
Location
Associated Location
Please fill out this form
Thank you for your interest in joining The Donovan’s Venom.
To be considered for this role, please ensure your application includes:
- A current resume
- Responses to all application questions (thoughtful and complete)
- A brief overview of your strategic experience and areas of impact
We encourage applicants to be intentional and specific in their responses, as this role requires a high level of strategic thinking and active contribution.
Important Considerations:
- This is a volunteer executive leadership role requiring consistent engagement
- Applicants must be able to begin within 14 days
- Incomplete or low-effort applications will not be considered
We are seeking individuals who are ready to contribute, build, and lead in real time.
