Connections & Follow-Up Coordinator

Word of Life Outreach Ministries is seeking a volunteer Connections & Follow-Up Coordinator to help visitors and new members feel welcomed, connected, and cared for.

This person will develop and manage a simple, scalable system for following up with first-time guests, helping newcomers take their next steps, and ensuring that no one falls through the cracks.

The ideal candidate enjoys building relationships, communicating with people, organizing information, and creating systems that help people feel valued and connected. Looking to put together a team.

Responsibilities

Visitor Follow-Up

• Contact first-time visitors within 24-48 hours of their visit.
• Send welcome emails, text messages, and thank-you notes.
• Make follow-up phone calls when appropriate.
• Maintain visitor records and contact information.
• Track visitor engagement and return visits.

New Member Onboarding

• Develop a welcoming process for new members.
• Help coordinate membership classes and orientation sessions.
• Ensure new members receive important church information and resources.
• Connect new members with ministry opportunities and volunteer teams.

Connection & Retention

• Identify individuals who may be disengaging and reach out proactively.
• Coordinate periodic check-ins with members.
• Help visitors and members build meaningful relationships within the church.
• Assist with hospitality and newcomer events.

Systems & Process Development

• Create and maintain a scalable follow-up process.
• Recommend tools and workflows for tracking visitor and member engagement.
• Develop templates for texts, emails, phone calls, and welcome communications.
• Provide periodic reports on visitor retention and member engagement.