Computer Lab Assistant

Position Title: Computer Lab Assistant Work Hours: 2-4hours per week | Flexible schedule

Supervisor: Community Engagement Coordinator Team: CfWE Team

Classification: Volunteer Duration: 3 month commitment preferred

Role Overview:

The Volunteer Computer Lab Technician supports the day-to-day operations of the computer lab, helping to maintain hardware, software, and ensure a smooth user experience for lab patrons. This position is ideal for individuals with a passion for technology and helping others, particularly in educational, nonprofit, or community settings.

Key Responsibilities:

Assist with setup, maintenance, and troubleshooting of lab computers and equipment

Install and update software applications as needed

Monitor and report technical issues to IT or supervisors

Ensure all workstations are clean, functional, and ready for use

Provide basic technical support to lab users (e.g., printing, logging in, using software)

Maintain a welcoming, safe, and productive environment for all users

Support instructors or facilitators during lab-based workshops or classes

Help enforce lab rules and acceptable use policies

Qualifications:

Basic knowledge of computer hardware, Windows/macOS operating systems, and common applications (e.g., Microsoft Office, web browsers)

Ability to troubleshoot basic technical issues

Strong interpersonal and communication skills

Dependable, punctual, and able to work independently

Prior experience in IT, tech support, or help desk roles is a plus (but not required)

Commitment to providing respectful and patient assistance to users of all skill levels

Training & Support:

• • Volunteers will receive orientation and ongoing support from staff
  • Outreach materials and talking points will be provided
  • Opportunities for leadership, professional development, and letters of recommendation are available

Benefits of Volunteering:

Gain hands-on IT and tech support experience

Opportunity to develop and demonstrate technical and customer service skills

Work in a community-focused, inclusive environment

Letters of recommendation or verification of hours available upon request