Mentee Engagement Ambassador

Purpose:

You are the consistent point of contact for up to 10 mentees (and their assigned mentors). Your job is to keep the relationship moving—so mentees stay engaged, mentors stay connected, and no one falls through the cracks.

Time Commitment:

Up to 2 hours/week (mostly text/email; light admin).

Who you support:

Up to 10 mentor–mentee pairs (you are their primary program touchpoint).

What you do each week

• Proactive check-ins (simple + consistent): Send a quick weekly pulse to your mentees to confirm they’re on track and to surface barriers early.
• Mentoring follow-through: Confirm mentor touchpoints are happening. If a meeting is missed, you help the pair get it rescheduled quickly.
• No-show recovery: When a mentee or mentor no-shows, you send the reset message and help them re-engage (without shaming).
• Workshop support: Remind your mentees about the two monthly workshops and send a short follow-up (“takeaway + next step”).
• Spot patterns early: Notice when a pair is drifting (ghosting, repeated reschedules, “life is chaos”) and flag it quickly.
• Log quick status: Update a simple tracker each week (Green / Yellow / Red + one sentence).

What you do not do (boundaries)

• You do not provide counseling, crisis support, or social services.
• You do not mediate serious conflict between mentor/mentee.
• You do not change matches or make program decisions.
• You do not chase people endlessly—your role is consistent touchpoints + escalation.

When to escalate immediately (to the paid Ops Lead)

• 2 missed meetings in a row (or repeated no-shows)
• No response for 7+ days from mentee or mentor
• Any safety concern, harassment, boundary issue, or inappropriate behavior
• A mentee says they want to quit / is overwhelmed and unresponsive
• A mentor says the match isn’t working or feels inappropriate

What “success” looks like

• Your mentees consistently respond to check-ins
• No-shows get rescheduled within 7 days
• Workshop attendance improves and mentees take at least one action step per month
• Issues get surfaced early—before a mentee disappears