Crisis Mentor

Position: Crisis Mentor

Organization: First Light Florida

Location: Mount Dora, FL (hybrid — in-person + virtual mentoring options)

Type: Volunteer

The Role: Crisis Mentors provide direct, one-on-one support to individuals navigating crisis — teens (ages 11–17), young adults (ages 18–35), and veterans and their families. This is a relational, trust-building role at the front line of our mission.

Core Responsibilities

• Provide consistent, one-on-one mentoring to an assigned mentee
• Maintain regular contact per FLF's mentoring cadence (e.g., weekly check-ins)
• Recognize signs of escalating crisis and follow FLF's escalation/referral protocol
• Document session notes per FLF confidentiality and reporting standards
• Attend mandatory mentor training and ongoing supervision/check-ins
• Maintain appropriate boundaries per FLF's code of conduct

What We're Looking For

• Genuine care for people in crisis and comfort sitting with hard conversations
• Reliability — mentoring only works if mentors show up consistently
• Ability to pass a background check (required for anyone working with minors)
• Lived experience (personal, family, or professional) with crisis, mental health, military service, or youth work is a strong plus, not required
• Willingness to complete FLF's mentor training program before matching