Assistant Operations Manager – Community Mental Health (Volunteer)

Are you passionate about mental health, community wellbeing, and culturally responsive care? Looking to build real-world experience that can kickstart your journey into community operations, service delivery, or nonprofit management?

Mind Axis C.I.C. invites you to be part of our mission to make mental wellbeing more accessible and relevant for all—especially young people from ethnic minority backgrounds.

About Us

Mind Axis C.I.C. is a social enterprise committed to improving mental wellbeing in communities. Our flagship programme, Third Place (formerly known as The Teashop+), is a culturally tailored initiative co-designed by and for young people from ethnic minority backgrounds.

Our approach is built on three pillars:

• Building Global Communities: We create safe spaces in global communities that exist between formal and informal healthcare services, while creating bridges between those services by building capacity with training, advising, and sharing of information.
• Service Delivery: We aim to reduce symptoms of anxiety and depression using low-intensity psychological interventions and other evidence-based approaches (e.g., mindfulness), combining both digital and traditional methods.
• Collaborative Research: We tailor programmes to better meet the needs of historically marginalised and underserved groups through co-design and creative research methods.

Why Join Us?

This is not your average volunteer role. It's an opportunity to work at the intersection of community wellbeing, logistics, and programme delivery—perfect for those curious about how people, processes, and projects come together to drive impact.

Whether you're looking to apply your degree knowledge, strengthen your CV, or just want to be part of something meaningful—this is your chance to make a real impact by supporting participant recruitment, service delivery, and community-based operations.

Your Role: Assistant Operations Manager (Volunteer)

• You'll play an essential part in coordinating the delivery of our Third Place sessions and Co-Design Workshops participant recruitment efforts. From ensuring venues and resources are ready, to screening participants and supporting outreach, you'll gain valuable experience in operations and service delivery within a missiondriven organisation.

What You’ll Do

Volunteer Time Commitment: At least 10 hours per week, for a minimum of 6 months.

Working Arrangement: Hybrid; mainly remote but may occasionally have to support our in-person sessions - Flexible working 9am–10pm UK time, Monday–Sunday

Number of Posts: 1–2 positions are available

Providing Administrative & Operational Support (30%)

• Organise and book venues for Third Place sessions and co-design workshops.
• Order and prepare materials and resources in advance for all sessions.
• Track and manage inventory of workshop supplies and printed materials.
• Help maintain a calendar of upcoming events and communicate details to the team.

Assisting with Recruitment & Community Outreach (30%)

• Help identify and reach new participants, volunteers, and collaborators for Mind Axis programmes.
• Attend local community events, networking meetups, and outreach activities to build relationships and represent Mind Axis.
• Support recruitment campaigns by managing communications between services and community organisations.
• Assist in promoting roles and events through flyers, social media platforms, and local partnerships.

Designing Engagement & Promotional Materials Using Canva (20%)

• Create event flyers, infographics, and session guides that are visually engaging and inclusive.
• Collaborate with team members to ensure materials are aligned with our mission and accessible for all participants.

Taking Minutes & Managing Participant Records (10%)

• Take minutes during internal team meetings.
• Track action items and decisions to ensure clear communication and follow-up.
• Assist with compiling data and narratives for grant reporting and programme evaluation.

Conducting Telephone Screening of Participants (10%)

• Carry out structured telephone screenings to ensure participants meet inclusion criteria.
• Explain the purpose and structure of our sessions in a professional, approachable way.
• Provide clear information, answer questions, and help onboard suitable individuals into our programmes.
• Log screening data and flag any safeguarding concerns or support needs to the team.

Essential:

• Currently studying or holding a Bachelor's degree in any field
• Excellent organisation and time management skills
• Strong attention to detail
• Strong interpersonal skills; able to engage with diverse participants
• Ability to travel to Hounslow (West London)

Bonus If You Have:

• Interest in programme delivery, people management, or community operations
• Experience with social media content creation
• Experience in outreach coordination

What You’ll Gain

• Travel stipend for commuting costs
• A professional reference upon successful completion
• Hands-on experience in service delivery, outreach, and programme logistics
• Insight into how inclusive recruitment and people operations work in grassroots organisations
• Opportunities to network with professionals
• The chance to make a lasting difference in your community