Onboarding Lead

Onboarding Lead -

The Onboarding Lead manages the volunteer intake pipeline from the moment an application is received through final role placement and orientation. This role is crucial for ensuring a smooth and informative introduction to VPMMA, providing timely communication to candidates, managing documentation, and facilitating orientation sessions.

Key Responsibilities

3 to 5 hours per week. We offer flexibility and understand that weekly activity may vary. Effective communication about your availability is key to smooth operations:

• Intake Management: Track and manage the volunteer intake pipeline from application through acceptance.
• Candidate Scheduling: Schedule initial discussions/interviews with candidates, coordinating with board members/team leads as needed.
• Communication & Tracking: Maintain tracking for all applicants and new volunteers. Ensure candidates/new volunteers receive prompt updates, confirmations, and welcome emails. Support the recruitment manager by updating application records.
• Documentation & Orientation: Track the completion of required onboarding documentation. Coordinate orientations and determine who will facilitate them.
• Integration: Respond to onboarding questions, guide volunteers to their next steps, and coordinate with those necessary for post-orientation volunteer placements.
• Reporting & Process: Provide regular updates to leadership about the status, outcomes, and feedback of onboarding/pre-onboarding initiatives. Maintain up-to-date onboarding and pre-onboarding procedures in the VPMMA knowledge base.
• Cross-Functional Support: Provide targeted writing and editing support for HR-related announcements or recruitment messaging as needed to support evolving organizational goals.

Skills and Qualifications

• Highly organized and detail-oriented with strong organizational and administrative abilities.
• Strong coordination and follow-up skills.
• Familiarity with spreadsheets, CRMs, or process tracking tools.
• Familiarity with remote collaboration tools (i.e., Google Drive).
• Experience in onboarding, HR, or volunteer management is preferred.

Volunteer Expectations:

• Commitment to Mission: Dedicate yourself to empowering military service members, veterans, and their spouses as they transition into project management careers
• Time Commitment: Fulfill a regular service schedule, typically requiring 12-15 hours per month, depending on project cycles and specific role requirements.
• Professionalism & Respect: Maintain a high standard of professional conduct and treat all community members with dignity, adhering to our zero-tolerance policy for discrimination and harassment
• Reliability & Communication: Ensure punctuality for meetings and provide timely notification to your manager if you are unable to fulfill an assigned task or attend a scheduled event
• Ethical Standards: Comply with the VPMMA Code of Conduct, including the disclosure of any potential conflicts of interest and the protection of proprietary information
• Confidentiality & Privacy: Uphold strict confidentiality regarding the organization's operations and the personal data of the members we serve
• Continuous Learning: Participate in required orientation, onboarding, and ongoing training sessions to enhance your skills and stay aligned with organizational goals
• Accountability: Engage in regular performance evaluations and feedback sessions to ensure high standards of service and operational excellence

Position Details

• Type: Volunteer
• Location: Remote
• Directorate: Volunteer
• Reports to: Director of Volunteers
  • Alternative Report: Chief Volunteer Officer
• Term: Six months to one year commitment to maintain consistency and effectiveness.

About VPMMA:

The Veteran Project Manager Mentor Alliance (VPMMA) is a non-profit organization dedicated to supporting and advancing the careers of service members, veterans, and military spouses in project management. We aim to build a strong, supportive community through mentorship, networking, and professional development, believing strongly in the transformative power of project management skills for veterans. VPMMA is committed to providing all volunteers with an equal opportunity and a harassment-free environment and may require background checks for certain positions. Volunteers must maintain confidentiality, adhere to our Code of Conduct, and comply with all applicable laws and policies. This description provides a general overview of the volunteer position and may be modified as needed.

Training and Support:

Volunteers will receive initial training on VPMMA's mission, programs, and service procedures as well as support for ongoing professional development. Note: Our organization is continually evolving, and as such, some roles and responsibilities may change. We will keep you informed and provide updates if there are any changes to your position.

Join our team and help us support veterans strategically in their civilian career journeys.