Case Management Support Volunteer (Domestic Violence Program)

Reports to: Executive Director / Lead Case Manager

Hours: 4–6 hrs/week

Commitment: 6–12 months

Role Summary

Supports case managers in delivering survivor-centered services, assisting with resource referrals, follow-up calls, safety planning, and documentation.

Key Responsibilities

• Assist with intake follow-ups and survivor check-ins
• Support case managers with resource referrals and appointment coordination
• Maintain updated lists of shelters, legal aid, counseling, and emergency services
• Help prepare survivor resource packets and documentation
• Support data entry for case notes and program outcomes
• Uphold strict confidentiality (mandatory)

Qualifications

• Experience in social services preferred
• Trauma-informed communication
• Ability to maintain boundaries and confidentiality
• Compassionate, patient, and survivor-centered