Remote Volunteer Application Support Specialist — iLevelUP

Help iLevelUP keep an educational application dependable for underserved youth and young people by investigating approved technical incidents and recurring application issues.

The volunteer Application Support Specialist bridges user support and engineering through structured triage, reproducible diagnosis, and careful escalation.

Responsibilities:

• Triage approved application incidents, errors, failed workflows, and integration issues
• Reproduce problems in authorized nonproduction environments using synthetic data
• Review permitted logs, configurations, recent changes, and known issues
• Document steps, evidence, impact, likely ownership, workarounds, and escalation priority
• Maintain technical troubleshooting guides and known-error records
• Validate approved fixes and communicate status to support and program owners
• Identify recurring patterns and recommend monitoring, documentation, or product improvements
• Protect credentials, logs, screenshots, account details, and participant information
• Never alter production data, impersonate users, bypass controls, or deploy fixes without authorization

Qualifications:

• Experience in application support, technical support, software testing, development, systems, or incident management
• Strong troubleshooting, log analysis, API or SQL basics, documentation, and communication
• Familiarity with privacy, account security, ticketing, monitoring, and release processes
• Calm, methodical, dependable remote collaboration
• At least 21 years old and willing to complete screening and confidentiality requirements

This is a remote, recurring role. Expect approximately 3–7 hours per month.

Questions: volunteers@ilevelup.app

iLevelUP

107 Spring Street, 2nd Floor

Seattle, WA 98104

(206) 414-8043